German Speaking IT HelpDesk Team Lead

As German-Speaking Service Desk Team Lead you will be a part of Arvato Systems Global Delivery Service Operations unit. Your main responsibilities will be management of the team, supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world. 

General responsibilities:

• Manage team resource planning and follow-up to meet maintenance, support, and development requirements.
• Act as the first-level escalation contact for both customers and the team, developing strong relationships with stakeholders.
• Continuously improve services, processes and tools.
• Advise and support the team on functional requests.
• Assist the team in issue resolution.
• Create an inspiring team environment with a culture of open communication.
• Follow up on customer issues that require additional research.
• Demonstrate the highest level of customer service and professionalism.
• Participate in job interviews.

Job requirements:

• Excellent communication skills in German (C1/C2) and English language: Required for communication across our international locations and customers from Germany.
• Proven experience in leading and developing a team.
• Previous experience in customer service or customer-facing roles.
• Desire to grow and develop within IT industry.
• Proactive and analytical approach.
• Strong problem-solving skills, with a self-driven and creative approach to work.
• People management capability with ability to build, guide and motivate a team members.
• Excellent communication and relationship-building skills.
• Flexibility, mobility, and high level of self-motivation.

We offer:

• Monthly gross base salary from 2200 to 2700 EUR, depending on your level of expertise
• Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues

About us

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. 

We Empower Digital Leaders. arvato-systems.com

At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

For more information, please click here.

Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 279972