Customer Support Service Desk Specialist

Service Desk Specialist

(Extended working Hours Monday to Friday)

As Service Desk Specialist you will be a part of Arvato Systems Latvia Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around Europe. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in Latvia and other locations in the world.

General responsibilities:

        √ Support customers by processing incidents and troubleshooting issues in various systems, e.g. SAP

        √ Respond to customer inquiries via e-mail/ticketing system or phone

        √ Perform system monitoring tasks and report inconsistencies

        √ Provide required reporting, e.g. on system usage and user activity

        √  Dispatch and track tickets for the 2nd and 3rd  level of support

        √  Demonstrate the highest level of customer service and professionalism

Job requirements:

        √ Proactive and analytical approach, accuracy and attention to details

        √ Excellent communication skills in English language; German will be considered as advantage

        √  Previous customer service/IT service desk/Data management related experience

        √  Good analytical and problem solving skills

        √  Solution orientated and a team player

        √  Previous experience with SAP will be considered as advantage

        √  Desire to grow and develop in IT industry

We offer:

        √  Highly competitive salary proposal

        √  Strong employee benefits list: brand new office and excellent central location, health insurance with dentist & sports coverage, in-company employee children’s area, certified training possibilites, additional annual vacation days, flexible hours and home office possibilities, regular team-building and company events, as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

        √  Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3000 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 90 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.

We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 228773