Application Support Generalist

General Responsibilities:

• Work in our exciting digitalization projects and cloud projects, using the latest technologies

• Being part of our Riga-Germany-wide teams and are working together with our customers and our product development

• Get to know different customer applications well and are responsible for their 2nd level support

• Automate processes of customers’ applications in the cloud, as well as in our data centers, using common specialist IT tools (Shell, Powershell, Terraform etc.)

• Advise our customers on technical and functional inquiries regarding their applications and implement solutions together with specialist departments and software manufacturers

• Take over topic and project coordination in one or more specialist areas

Job Requirement:

• Technical background (university studies and/or related experience)

• Experience in the support of IT systems as well as in IT operation/maintenance and application development

• Flexible approach to customer requests and would like to work your way through complex topics

• First knowledge in service level compliant application support according to IT Infrastructure Library (ITIL)

• Creative and collaborative team player

• Enjoy new technologies such as cloud (Azure, AWS), Kubernetes(-tools) and Docker

• Communicate confidently in English (German knowledge would be considered an advantage)

We offer:

• Monthly gross salary from 1500 to 2600 EUR, depending on your level of expertise 

• Hybrid way of working with cozy office space in the center of Riga

• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. 

• Individual development and learning plan, including yearly budget for external training 

• Necessary essentials – health insurance with dental services and sports coverage

• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

• Friendly, multicultural and cooperation orientated colleague

About us

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. 

We Empower Digital Leaders. arvato-systems.com

At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 275248