Application Support Generalist

General Responsibilities:

• Work in our exciting digitalization projects and cloud projects, using the latest technologies

• Being part of our Riga-Germany-wide teams and are working together with our customers and our product development

• Get to know different customer applications well and are responsible for their 2nd level support

• Automate processes of customers’ applications in the cloud, as well as in our data centers, using common specialist IT tools (Shell, Powershell, Terraform etc.)

• Advise our customers on technical and functional inquiries regarding their applications and implement solutions together with specialist departments and software manufacturers

• Take over topic and project coordination in one or more specialist areas

Job Requirement:

• Technical background (university studies and/or related experience)

• Experience in the support of IT systems as well as in IT operation/maintenance and application development

• Flexible approach to customer requests and would like to work your way through complex topics

• First knowledge in service level compliant application support according to IT Infrastructure Library (ITIL)

• Creative and collaborative team player

• Enjoy new technologies such as cloud (Azure, AWS), Kubernetes(-tools) and Docker

• Communicate confidently in English (German knowledge would be considered an advantage)

We offer:

• Monthly gross salary from 1500 to 2600 EUR, depending on your level of expertise 

• Hybrid way of working with cozy office space in the center of Riga

• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. 

• Individual development and learning plan, including yearly budget for external training 

• Necessary essentials – health insurance with dental services and sports coverage

• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

• Friendly, multicultural and cooperation orientated colleague

About us

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,300 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

We look forward to receiving your application.

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Company: SIA Arvato Systems Latvia 
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1013 
Job ID: 270191