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Service Operations Manager


  • Responsible for the Technical IT Service Delivery day to day operations for Arvato Systems Romania
  • Develop and execute a business strategy for exceptional service delivery by implementing best-in-class technologies and practices
  • Leverage key performance metrics to drive customer satisfaction and overall operational efficiency
  • Develop reports, setting targets, promoting company growth, forecasting trends and patterns of the company and marketplace
  • Incorporate corporate and business unit objectives to team objectives to ensure alignment and engagement in key priorities
  • Serve as a resource lead for internal counterparts on customer service specific projects and initiatives
  • Responsible for driving continuous improvement of the local Information Security Management Systems
  • Provide leadership in resolution of complex and high-priority service issues, as escalated from internal counterparts or external customers, to effectively ensure prompt and accurate resolution and customer satisfaction
  • When/where required, be contactable for escalations and support
  • Provide leadership and coaching to team through appropriate leadership techniques, providing employee feedback through effective performance management practices, ensuring employee skill and leadership development, customer satisfaction and level of service delivery
  • Collaborate effectively with other Business Units of Arvato Systems to meet and deliver high quality solutions for internal counterparts and external customers
  • Incorporate company culture and uphold environment of respect and trust in business decisions, keeping people at the heart of Arvato Systems



  • Bachelor or master’s degree in Information Systems, Computer Science, Computer Engineering, or equivalent.
  • Minimum 10 years of good track record in IT Service Management leading role in a combination of IT Operations and Administration disciplines including but not limited to Cybersecurity, Service Desk, Connectivity, Software, Application, Databases, and IT Infrastructure Management
  • Exceptional understanding and good track record of experience in IT Service Delivery scope of services and Service Level Agreements for superior operational excellence
  • Excellent skills in developing presentations, resource planning, resource forecasting and reporting development
  • Good experience in IT services sales processes, IT services contract review, service architecture development and service delivery implementation
  • Good understanding of Amazon Web Services, Azure, Google Cloud and Oracle Cloud Infrastructure
  • Good experience in industrial vertical business processes including but not limited to Utilities, Logistics, Consumer products, Manufacturing and mid to large Enterprises
  • Basic understanding of ISO 27001 ISMS specification and best practice
  • Experience in managing Profit and Loss is an added advantage
  • Professional certifications in Project Management, TOGAF, ITIL and Cloud Related topics are an added advantage.



What WE offer:

•             Highly competitive salary proposal;

•             Strong employee benefits list: brand new office, private medical insurance, certified training possibilities, 25 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company’s benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.

•             Possibility of growth within Arvato Systems Global Delivery frame;

•             Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives;

•             Friendly, multicultural and cooperation orientated colleagues.

Who WE are:

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3,000 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements.
Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes and take on IT systems operation and support. As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain.
Our business relationships are personal, we work with our clients as partners, so that together we can achieve long-term success.
Today, Arvato Systems Romania has around 40 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. 
Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

For more information, please click here,

Unternehmen: Arvato Systems IT SRL 

Land: Romania

Region: Braşov

Stadt: Brasov

Postleitzahl: 500446

Job ID: 250983

Date:  Jan 12, 2023

Brasov, BV, RO, 500446

Job Segment: Operations Manager, Service Manager, Cloud, Performance Management, Service Desk, Customer Service, Operations, Technology, Human Resources

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