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Contact Center System Engineer

 

Responsibilities:

As a Contact Center System Engineer, you will be responsible for the following:

  • Initial takeover of simple tickets (user management, authorization adjustments, etc)
  • Joint and independent review of tickets and solutions (knowledge building)
  • Accompanied and independent training (documentations, online trainings, etc) indifferent Contact Center solutions
  • Migration support, Customizing, testing and management of on-prem and cloud based Contact Center solutions (Genesys Cloud contact center, SAP contact center / Sinch contact center, Samwin contact center or equivalent)
  • Commitment to familiarization and adoption of additional technologies and topics in the Contact Center environment

 

Requirements:

  • Bachelor or Master’s degree in information systems, Computer Science, Computer Engineering, or equivalent
  • Minimum of 2-3 years’ experience
  • Voice-over-IP knowledge/protocols hands on experience
  • Network know how and principles on routing
  • Good knowledge of English and German
  • Good communication abilities (actively soliciting conversations and knowledge sharing)
  • Willingness to learn new solutions/systems
  • Experience in dealing with ticketing systems desirable.
  • Optional: programming knowledge, MS SQL databases, REST-API

 

What we offer:

  • Highly competitive salary proposal
  • Strong employee benefits list: brand new office, private medical insurance, certified training possibilities, 24 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company’s benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.
  • Possibility of growth within Arvato Systems Global Delivery frame
  • Interesting projects and solutions implement and operate for Bertelsmann Group and international external customers
  • Committed and helpful team with a "WE" feeling
  • Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
  • Friendly, multicultural and cooperation orientated colleagues.

 

About us:

Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3,000 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes and take on IT systems operation and support. As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Our business relationships are personal, we work with our clients as partners, so that together we can achieve long-term success.

 

Today, Arvato Systems Romania has around 100 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

For more information, please click here.

 

Company: Arvato Systems IT SRL
Country: Romania 
State/Region: Braşov 
City: Brasov 
Postal Code: 500446 
Job ID: 269293
Date:  Apr 3, 2024
Location: 

Brasov, BV, RO, 500446


Job Segment: Systems Engineer, Computer Science, Information Systems, SAP, Database, Engineering, Technology

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