IT Infrastructure Engineer - Cloud Administration

Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership, and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion, and a commitment to quality, innovation, and having fun! Come and join our team today! 

Position Summary:

Arvato Supply Chain Solutions is hiring for an IT Infrastructure Engineer to join our growing team! In this role, you will be responsible for overseeing the company’s infrastructure, technical operations, architecture, engineering and IT support (either directly or indirectly) across all US locations. This role also works in tandem with international IT teams.

Using analytical abilities and problem-solving skills, you will also link and apply complex technologies to business strategies as well as translate technical language to audiences of all levels. This role will also apply knowledge of data processing, hardware platforms, enterprise software applications, outsourced systems, computer systems characteristics, features, and integration capabilities to create and apply technology solutions to business challenges.

The IT Infrastructure Engineer – Cloud Administration will complete tasks in a time-sensitive environment, prioritize work, handle multiple tasks simultaneously, set personal goals and enforce personal deadlines, while maintaining flexibility to reassess and prioritize goals. This role will also implement and support information technology integrations and initiatives set by the company that may require a flexible schedule, longer hours, and possible domestic and/or international travel.

Overall Responsibilities:

• Facilitates communication between staff, management, vendors, and other technology resources within the organization. 
• Responsible for representing the US SCS IT department as needed for site specific requests.
• Responsible for supporting and managing any location expansions for existing building or new building in geographic location.
• Provides feedback on the systems that support end users in the productive use of computer hardware and software. 

• Participates in system security and back up procedures in coordination with the global IT and Risk teams. 
• Provides aid in “hands on” resource with several technical disciplines. 
• Provide local and remote management of Infrastructure Operations in a manner consistent with company policies and practices. 
• Manage availability and responsiveness of enterprise technology to ensure compliance with requirements and met the overall goals of the organization. 
• Coordinate with vendor responsible for global desk, incident and problem management processes, with key focus on any US topics. Responsible for local onsite resources to address any gaps or performance issues.

• Support purchasing department to validate components necessary for the operation of responsible SCS US sites and services. 
• Ensure all hardware, software, and database problems are solved in a timely and efficient manner, including overseeing disaster recovery operations and involved personnel.  

• Understand strategic plans and implement the objectives of the information technology needs of the solution group to ensure the computer capabilities are responsive to the needs of the solution group's growth and objectives. As well as remain in alignment with all global initiatives and goals.
• Ensure the security of the information systems, domains and equipment.
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Support company network initiatives as senior contact within US IT Teams covering SD WAN, ISPs and Firewall administration.
• Establish, and continuously evaluate monitoring needs across all network devices to ensure propre alerting and response processes are in place, as well as adjusted as needed.
• Support the Cloud + Infrastructure + Modern Workplace pillar of IT as necessary for overall team success.
• Apply understanding of Information Security as it applies to current technology issues, laws and regulations.

Minimum Qualifications:

• Associates Degree in information technology or computer science or equivalent work experience
• 1-2 years’ experience in mid-level information technology position
• 1 year experience with an IT environment that meets ISO27001 compliance certifications

Preferred Qualifications:

• Experience in data security, risk management and compliance requirements
• Experience with cloud based solutions
• Experience with shared and outsourced solutions
• Experience with supporting in-house information and communication systems in a multi-site client-server environment
• Experience with information technology systems and infrastructure within a multi-location environment
• Excellent verbal and written communication skills 
• Must be team-oriented with the ability to lead, motivate, and train other personnel

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Wisconsin 

City: Pleasant Prairie 

Postal Code: 53158 

Job ID: 254905