Client Account Representative

We move!
Arvato Supply Chain Solutions is part of Bertelsmann. We combine the advantages of a global corporation with the reliability of a family-run business.  We take care of our 15.000 employees in more than 20 countries who profit from a wide range of benefits and professional development programs.
 

About our company:
At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!


We are an Equal Employment Opportunity employer. We offer excellent benefits including medical, dental, life insurance, paid vacation and holidays, excellent 401K and much more!
 

Position Summary:
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative.  We are looking for an enthusiastic individual who listens and is able to analyze and provide innovative solutions to meet both the company and customer goals.  The successful candidate will be responsible for maintaining contact with both internal and external customers, provide customer with requested information, act as a liaison between the customer and internal personnel, and ensure that special requirements are executed as requested.

 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
In the Account Rep role you will be responsible for :

  • Maintaining a high level of professionalism as a representative of Arvato organization.
  • Daily Order flow (monitoring/troubleshooting) of Inbound, outbound, & reverse logistics.
  • Maintaining accurate inventory/product status and participation/administration of Special Projects (assist with customer setups).
  • Analyzing returns/Claims, process and communicate with customer on resolutions.
  • Prepare and maintain status reports, modify schedules, prepare project reports for management, clients, or others.
  • Oversee customer account to ensure SLA's (service level agreements) are met.
  • Create and maintain reports as required by customer, prepare for and participate in quarterly business reviews with customer, assist in month end reporting and invoicing.
  • Work closely with operations to ensure program requirements are met on a daily basis.
  • Monitoring processes related to customer specific requirements, order management for both international and domestic.

 


 

Qualifications:
Customer Service experience and SAP knowledge a plus, Supply Chain Experience is a plus

Advanced skills in Microsoft Excel

• Strong organizational skills with solid analytical ability, ability to problem solve
• Strong verbal and written communication skills
• Ability to work in fast paced environment, effective management of time and multi-tasking
• Ability to work independently and with others
• Must display initiative and flexibility to work in a fast-paced, changing environment


Physical Demands: 

•  Ability to work overtime and flexible hours

•  Able to be stress resilient

 

We welcome applications from people who contribute to the diversity of our company. To ensure a timely processing, we kindly ask for a convincing online application including your salary expectations, earliest starting date and indication of the reference number 135861.

Please visit our website for further information: www.arvato-supply-chain.com

 

Data protection is important to us: 
Responsible for data protection in your application is the Arvato Supply Chain Solutions SE, An der Autobahn 22, 33333 Gütersloh. Arvato Supply Chain Solutions SE processes your data in order to stablish an employment relationship on the basis of Art. 6 sec. 1 (b) GDPR / § 26 (1) 1 BDSG. The storage duration for this process is in Germany generally 6 months long and starts with the completion of the application. You can contact the company privacy officer at the above postal address or via the following e-mail address scm.datenschutz@arvato-scs.com. Further information on data protection can be found here: https://jobsearch.createyourowncareer.com/content/Privacy-Policy/.

 

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Wisconsin 

City: Pleasant Prairie 

Postal Code: 53158 

Job ID: 135861

Date:  Apr 21, 2021
Location: 

Pleasant Prairie, WI, US, 53158


Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee

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