Program Manager- 3PL

Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! 


Position Summary:

Arvato Supply Chain Solutions is hiring a customer obsessed and relationship driven Program Manager to help manage our services for a leading Hi Tech Client and help lead a team of Client Service Representatives. In this role, you will have P&L ownership; supervise program execution and changes to the scope of the program. Maintaining a good communication and working relationship with clients and key decision makers internally within the organization is critical to the success of the company and the client’s expectations.  You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established SLA’s.  Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth. 

Overall Responsibilities:

  • Financial reporting of each client, including gathering data for invoicing, preparing invoices, forecasting to operations and finance on monthly volumes, and participating in the annual budgeting process.
  • Providing quality and efficient customer service through the daily management of a team of Client Service Representatives to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving.
  • Review Customer SOW’s, ensure SLAs are met and monitor daily activities, weekly Scorecard, provide recommendations to improve P&L for programs on a monthly basis.
  • Implementation of new process through the supply chain and drive continuous improvements to meet quality standards.
  • Coordinate with Operations and production teams to develop production schedules to meet customer expectations and deadlines.
  • Manage daily/weekly calls to communicate status and situation regarding launch and projects.
  • RFQ/RFP Procedure.                     
  • Manage Quarterly Business Reviews.
  • Invoicing of activities.
  • Issue price books.
  • Monthly EBIT reviews.


Minimum Requirements:

  • Bachelor's degree or equivalent work experience.
  • Minimum of five years Customer Service Management/Account Management experience, preferably in a Supply Chain environment.


Key Traits and Work Environment: 

  • Excellent communication skills.
  • Assertive, analytical and able to establish priorities.
  • Advanced Excel skills.
  • Good working knowledge of SAP.
  • Financial analysis skills.
  • Ability to work in demanding, problem solving oriented environment.
  • Ability to work overtime and flexible hours.
  • Ability to travel occasionally.

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: California 

City: Ontario 

Postal Code: 91764 

Job ID: 105661

Arvato Digital Services LLC
Date:  Feb 28, 2021

Ontario, CA, US, 91764

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Job Segment: Program Manager, Telecom, Telecommunications, ERP, Supply Chain Manager, Management, Technology, Operations