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Director of Key Accounts (Healthcare)



Company Summary: 

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!  


Position Summary:

The Director of Key Accounts for Healthcare will be responsible to help define the strategy and develop the industry vertical Healthcare at Arvato Supply Chain Solutions in the United States. This positions’ main goal is to profitably grow the industry vertical in addition to spending up to 20% of their time managing an existing key client. In this role, they will be expected to generate and follow-up in a self-sustainable manner new business in target markets with primary focus on value added logistics, warehousing, end-customer (mainly hospitals, labs, etc.) distribution, field inventory / consignment stock services and end-to-end supply chain solutions.

In addition, they will be responsible for annual budget planning and execution. They will work closely with the operations team to increase productivity and profitability within the operation. Responsibility for all associated activities including but not limited to staffing, P&L management, vendor relations and process improvement. Responsible for one or more large fulfillment facilities.


The ideal candidate will have an in-depth understanding of logistics, warehousing, fulfillment and order-to-cash supply chain management (SCM) and a detailed knowledge of the target industries (Healthcare – Medical Devices and Diagnostics).


Overall Responsibilities:


  • Sets strategic direction for the business unit Healthcare
  • Aligns with Senior Management to set company sales targets and marketing strategies
  • Responsibility for both growth of the business unit as well as managing existing accounts including account profitability
  • Leads contract and pricing negotiations, RFQ responses and engagement meetings.
  • Assists with customer escalations when needed.
  • Engage, coach, mentor and interact with the team to provide feedback and direction on a daily basis.
  • Guides account managers and their teams to ensure the smooth flow of the day-to-day business and puts in place the necessary structures and processes to meet the financial objectives and SLAs of client agreements.
  • Ensures a smooth interface among all internal departments (Service Delivery, IT, controlling, customs/trade, transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business.
  • Collaborates with Operations in line with Company goals.
  • Fluent in English




Minimum Requirements:

  • Bachelor's degree in supply chain management, Economics or Business (or comparable work experience) required
  • An advanced degree (MBA, M.S., MD, or Ph.D.) is preferred
  • Proven track record of min of 5 years of business and P&L ownership
  • Sales experience
  • 3PL experience
  • End-to-End Supply Chain Knowledge (transportation, warehouse/distribution, ERP and logistics software, customer relations & compliance, budget creation & management)
  • Strong leadership skill
  • Excellent interpersonal and communication skills
  • Previous experience in managing a large team
  • Previous experience working in a global matrix structure

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Tennessee 

City: Memphis 

Postal Code: 38118 

Job ID: 256288

Date:  Mar 4, 2023

Memphis, TN, US, 38118

Nearest Major Market: Memphis

Job Segment: Logistics, Medical Device, Supply Chain Manager, Supply Chain, MBA, Operations, Healthcare, Management

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