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Director of Human Resources Operations

Position Summary:

The Director of Human Resources is responsible for leading and providing day-to-day  administration and oversight of site HR operations, leading a team of HR professionals at the distribution centers, driving operational excellence and creating exceptional value for the organization and Arvato employees.  


  • Manages human resources operations and creates plans to ensure appropriate support to company strategies around recruiting, selecting, orienting, training, coaching, counseling, planning, monitoring, appraising, and reviewing staff job contributions


  • Leads and manages team of site HR managers, establishes HR department accountabilities, sets forth performance goals and including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations in alignment with company policies and in support of the company objectives.


  • Partner with talent acquisition on the development and execution of a recruiting strategy to support business goals


  • Lead a performance-based culture for teams by communicating and supporting the execution of consistent policies and programs around performance management, talent assessment, succession planning, and recognition


  • Responsible for ensuring that all HR policies, procedures, and processes are clearly documented, and disseminated from the facility HR teams to all employees.


  • Support the sites in measuring and analyzing employee feedback and survey results; initiating corrective actions; minimizing the impact of gaps in employee retention.


  • Support corporate HR projects implementation by identifying and clarifying issues and priorities; communicating and coordinating requirements to site HR; expediting execution; evaluating milestone accomplishments; evaluating optional courses of action, measuring and communicating results.


  • Supports management by providing human resources advice, direction and counsel on employee relations, internal investigations, compliance, safety, compensation, benefits, talent acquisition, and workers’ compensation issues in alignment with HR leadership and company policy


  • Complies with federal, state, and local legal requirements by staying up to date in new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.


  • Perform other duties and responsibilities as required


Job Requirements:

  • Strong leadership experience managing HR teams and executing HR and talent acquisition strategies
  • Computer savvy (MS PowerPoint, Excel, Word, Outlook, Visio), have excellent presentation, verbal, and written skills, and highly detail-oriented
  • Strong communication skills and interpersonal effectiveness, including strong relationship building, team building and conflict management experience
  • Business knowledge and experience in driving organizational success through quality best practice HR programs and initiatives
  • Ability to educate and empower employees through supportive coaching
  • Solid knowledge of HR compliance requirements, including applicable laws and regulations
  • Knowledge of risk management, liability and Federal Labor Laws
  • Ability to work within a larger organization; working closely with HR functions, General Counsel, and other stakeholders


Knowledge, Skills & Abilities:

  • Bachelor degree in Human Resources, Business Administration, Organizational Psychology, or related area of focus is required. PHR or SHRM CP certifications preferred.
  • A minimum 7 years of total business experience with 5 years of applicable HR Business Partner experience.
  • Multi-site experience in supply chain, retail or other similar industries is strongly preferred.
  • Ability to travel up to 50% of the time depending on business needs.
  • Knowledge of UKG, Kronos, People Net/Success Factors a plus



The position requires the following:

  1. Use of office equipment such as cell phone, computer and calculator.
  2. Sitting and typing for the majority of the workday.
  3. Reaching up to 24 inches. Requires the ability to distinguish letters, numbers and symbols.
  4. Requires hand/eye coordination.


General sign off:


This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.  It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.  Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.  The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.  I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC 

Country: United States of America 

State/Region: Kentucky 

City: Louisville 

Postal Code: 40219 

Job ID: 257073

Date:  Mar 22, 2023

Louisville, KY, US, 40219

Nearest Major Market: Louisville

Job Segment: Workers Compensation, HR Manager, Human Resources Director, HR, Operations Manager, Human Resources, Operations

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