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Service Delivery Supervisor


Heijen, Limburg | Full-time | Dayshift | €2.164 - €3.540 | High Tech

What will you do as a Supervisor Service Delivery at Arvato?
Arvato Bertelsmann is immediately looking for an experienced and driven Service Delivery Supervisor. You’ll be working in a fast and dynamic work environment. As  Service Delivery Supervisor you continuously have to respond to changes in the different processes.


Overall Responsibilities:

  • Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction;
  • Oversee Client Reporting;
  • Determine client desires/requirements and work with operations to supply these needs;
  • Oversee the activities of staff, hire, and train and evaluate staff;
  • Coordinate with Operations and Production teams to develop production schedules to meet customer expectations and deadlines;
  • Resolve customer problems/issues in a timely manner;
  • Evaluate system flows and recommend improvements/resolve issues Manage daily/weekly calls to communicate status and situation regarding launch and projects;
  • Your’re the first point of contact for escalations internal and for customers;
  • You’re responsible for personnel planning;
  • You support the Service Delivery Manager and report directly to him;
  • When necessary, you actively participate and support the daily business with your team.

Qualifications you bring with you as a Supervisor Service Delivery

  • Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints.
  • Leadership-coaching, motivation and directing.
  • Results oriented with focus on achieving overall business objectives.
  • Must be assertive, analytical and able to establish priorities.
  • Effective presentation and interpersonal skills.
  • B.A. degree or equivalent work experience preferred.
  • Strong PC skills, SAP preferable.

What we offer
We offer you a challenging and independent full-time position, for 40 hours a week. We have a non-contributory pension, which means that on average you have a higher net salary compared to other companies! In addition, we offer:

  • A competitive salary; 
  • A bonus based on performance and organization results
  • TVT
  • Travel allowance;
  • 8% holiday payment;
  • 25 vacation days, possibility to build up to 28 vacation days;
  • Up to 40% discount on your fitness subscription;
  • Telephone and laptop;
  • Collective health insurance;
  • ANW Insurance and WIA Hiaat insurance, fully paid for by Arvato.

About Arvato Supply Chain Solutions 
Arvato is a fast-growing organization with an informal and transparent corporate culture. We are open to ambition, personal development and initiatives. Arvato Supply Chain Solutions is specialized in logistics solutions. In collaboration with the customer, we determine the most effective logistics process that meets their needs. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement. We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun!


In the Netherlands, we serve our customer from four locations: Heijen, Venlo, Venray and Schiphol-Rijk, within these locations approximately 1.000 employees are working for Arvato. In addition to classic logistics services such as; warehousing, picking, transport management and comprehensive value-added services, we also offer tailor-made solutions for companies from sectors such as consumer products, high-tech and healthcare. For various customers we take the entire logistics process out of their hands.


Are you the new Supervisor Service Delivery we are looking for?
Then apply directly via the “Apply” button and upload your CV and motivation letter. Our Recruitment department will contact you for the further process.


Contact details
Annabelle Gorissen, Corporate Recruiter
T: +31(6) 189 980 12



Company: Arvato Benelux B.V. – Supply Chain Solutions 

Country: Netherlands 

Job ID: 249329


Date:  Nov 25, 2022

Heijen, LI, NL, 6598 MH

Job Segment: Logistics, Consulting, Supply Chain, Network, Manager, Operations, Service, Technology, Management

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