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Customer Support Officer


Heijen, Limburg | €2.318 - €3.110 | Fulltime 

Take your next career step with us as a Customer Support Officer and develop professionally and personally with a steep learning curve. At our location in Heijen, you will further advance the Healthcare, High-tech or Consumer Product division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.


We’re on it! Are you on it? 


Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!   

  • You are responsible for the proper handling of outgoing orders for a specific customer
  • Your main  goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service
  • If any issues arise or something is not in line with the agreed "Service Level Agreement", you know how to provide solutions through system analysis and your problem-solving skills
  • Track the status of outgoing orders and handle any exceptions in the "Transport Exception Handling" process
  • Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning
  • Constantly monitoring whether all the orders are processed correctly and help assist the supply of products
  • If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this


  • Vocational (MBO) level of work and thinking with at least 1 year of work experience / HBO starter
  • Knowledge of Excel, experience with ERP/WMS is a big plus
  • Customer-focused, analytical mastermind, communication skills and process-oriented mindset
  • Very good command of the English language. It's a plus if you also speak Dutch
  • Enjoys working in a team


  • Between €2.318 and €3.110, and we top it off with 8% holiday allowance, a fully paid retirement plan and discounted gym memberships
  • Time for Time  
  • 25 paid vacation days, possibility to extend these to 28 vacation days 
  • Versatile working environment with creative freedom, flat hierarchies and an open corporate culture 
  • Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility 
  • Very good development opportunities at a growing logistics location  

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: We're on it! 


Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions. 


We want to be a fair and inclusive employer and value the different perspectives of our employees, which contributes to the diversity of our company. 


We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.  




Company: Arvato Benelux B.V. – Supply Chain Solutions

Country: Netherlands

Job ID: 266369

Date:  Feb 26, 2024

Heijen, LI, NL, 6598 MH

Job Segment: Logistics, Supply Chain, Supply, Network, Operations, Customer Service, Technology

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