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Financial Customer Service Agents - Netherlands (m/f/d)


Our company is looking for several 
Financial Customer Service Agents - Netherlands (m/f/d) 
in full-time or part-time in Berlin
You will be responsible for:

  • You answer customer inquiries regarding the payment processing by phone, chat and email
  • You create notifications based on open claims and contact the customers
  • You record and manage transactions for our customers using an accounting system
  • You will receive an intensive and qualified training


What we are looking for:

  • Student? Expert? Career changer? You are very welcome at Arvato!
  • Whether spoken or written - your knowledge of Dutch is fluent
  • You consider your very good communication skills in German or English as one of your strengths - both spoken and written
  • You are open minded and friendly towards customers. You can quickly familiarize yourself with new systems and processes
  • Your colleagues? Will quickly become a second family! The job is flexible and also offers parents the opportunity to get back to work or even to have a career beside the daily family-life.
  • Are you looking for a part-time job during your studies/school or during your retirement? Become part of our team - and also benefit from all our group advantages.
  • Because we as Arvato Financial Solutions are a financial service provider and a subsidiary of the Bertelsmann family.


We offer you:
Our salary includes attractive additional benefits - if you develop yourself and your skills, your salary will also develop. Our attractive salary model rewards your knowledge acquisition already after the initial training.

But that is not all:

  • In addition, you will receive a number of benefits that not only improve your income, but also make your work fun!
  • High flexibility: To make sure your private life is not overlooked, we support you with flexible working time models - full or part time flexitime.
  • Basic provisions: We offer free fruit baskets and water dispensers for your daily supply at work.
  • Diverse opportunities for development: We offer a wide range of internal training offers, as well as personal e-learning options - including at home.
  • Strong sports options: We offer discounts for local fitness studios and hold company runs, in which we participate as a team.
  • Healthcare: With the help of our in-house social services and our own company physician, we look after your health.
  • New opportunities: Even as career and lateral entrants, you will get the opportunity to be inducted in a wide range of tasks.
  • Open corporate structure: We support diversity in the company - in every regard. For example, we promote an open working environment for all employees with our LGBTIQ network ‘be.queer’.
  • Great prospects: In a dynamic and at the same time future-proof working environment with prospects for promotion, you will get a limited employment contract with the possibility of permanent employment.


Who we are

Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 7,000 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 20 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.


More information at Are you already convinced? Then we look forward to receiving your convincing online application with your CV, salary expectations and earliest possible start date. We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.


Company: BFS Finance Münster GmbH 

Country: Germany 

State/Region: Berlin 

City: Berlin 

Postal Code: 13629 

Job ID: 117502

Date:  Jun 28, 2022

Berlin, BE, DE, 13629

Job Segment: Social Services, Claims, Financial, Customer Service, Bilingual, Service, Insurance, Finance

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