Assistant Director of Student Services, Virtual Campus

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

Our Mission: Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision: An inclusive world empowered by Alliant alumni.

Our IMPACT Values:

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

Position Summary:

The Assistant Director of Student Services, Virtual Campus, under the direction of the AVP of Student Engagement, Virtual Campus, or designee, leads and executes the delivery of student services functions to supplement and enhance the academic experience, student retention and graduation rates for the Virtual Campus. Specific functions include management of student advising staff, analysis and reporting of student registration, and provide oversight of new student orientation, and student issue resolution. The Assistant Director of Student Services, Virtual Campus, will oversee day to day functions of the virtual campus and is responsible for fostering a collaborative environment and consults with other Alliant departments including but not limited to IT, Facilities, Admissions and Student Financial Services.

Salary Range: $70,000 annualized. 

Benefits include: 401K, Health Insurance, Dental Insurance, Vision Insurance, Health Care & Dependent Care Flexible Spending Accounts.

Minimum Qualifications:

Education: Bachelor’s Degree from an accredited four-year college or university. Master’s degree preferred.

Experience: Five (5) years of progressively responsible higher education or closely related professional experience, preferably in graduate or professional education. Supervision experience of professional staff preferred.

Certifications, Licenses, etc.: None.

Skills:

•             Proficient computer skills with Microsoft Office applications (especially, Word & Excel), CARS, CX integrated database or equivalent databases.

•             Supervision skills needed as well as advanced advising skills, effective organization and written and oral communication skills, substantial teaching and advising skills.

•             Demonstrated ability to communicate effectively (both in writing and verbally) with a diverse student, faculty and community is essential

•             Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.

•             The position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills,

•             A high degree of multicultural and international competency,

•             The ability to organize and plan work, and the ability to complete tasks with accuracy and meet deadlines.

•             Proven ability to work effectively as a team player.

•             Highly motivated, focused and results oriented.

•             Ability to exercise discretion and tact in all interpersonal contacts, and to always maintain confidentiality.

•             Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.

•             Ability to be optimistic, positive and supportive in all interactions with others.

•             High level of accuracy and attention to detail.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•             Help to facilitate seamless integration of the student experience from the point of confirmed enrollment through transfer assessment and registration, course enrollment, and course/degree completion.

•             Serve as the key person for the delivery of academic and student support services including but not limited to student advising, accessibility services, new student orientation, and student issue resolution.

•             Develop comprehensive program plans for students in assigned student population to project course enrollments and curriculum necessary for degree completion and assist with the implementation of early warnings for students to enhance student retention and success.

•             Develop, implement, and monitor a proactive advising model.

•             Successfully implement strategies to increase retention and net promoter score.

•             Problem solving for student issues and concerns.

•             Lead and facilitate a customer-centered environment that is responsive and provides high-quality, timely services to students; Assist program directors and faculty in the ongoing improvement of program related operating processes, procedures, and protocols, to operationalize and maintain academic standards.

•             Ensure Human Resources policies and procedures are upheld to assure compliance with the federal and state regulations, university policies, and collective bargaining agreements.

•             Perform other related tasks, duties and responsibilities as required, assigned or directed.

Supervisory Responsibility:

Direct Reports: Student advising team.

Contact Responsibility:

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position will work closely with colleagues in multiple departments including Academic Deans, Program Directors, Associate Provosts, Human Resources and IT Departments as well as other University Campus Directors to support both students and colleagues in achieving student success and Department goals.

External: Interacts with other academic institutions and members of the local community.

Primary Work Location, Hours & Travel Requirements:

Office Location: Remote.

Campus Work Hours: Standard office hours.

Travel: None.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources at humanresources@alliant.edu or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants. This notice is about the collection and use of your personal information.  We encourage you to read this notice carefully.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company: Alliant International University, Inc. 

Country: United States of America 

State/Region: California 

City: Remote 

Postal Code: 92131 

Job ID: 278426