Team Lead - Operational Support

Join us as Team Lead - Operational Support at Riverty with location in Varberg - Sweden.

At Riverty, we're not just another fintech company. We're on a mission to transform the financial landscape and redefine what it means to be human-centric in the digital age. With a focus on innovation, compliance, and excellence, we're committed to creating meaningful change that empowers individuals and businesses alike.

Your Mission

You'll play a crucial role in ensuring Riverty's operations run smoothly and efficiently, all while maintaining strict compliance with local regulations and fostering a culture of continuous improvement.

Your responsibilities will include:

• Setting strategic goals and directions for Ops Support activities, guiding our team towards success.
• Planning and monitoring day-to-day operations to ensure seamless progress and optimal performance.
• Establishing a proper coaching structure to empower and develop every member of our team.
• Evaluating the efficiency of business procedures and implementing improvements in collaboration with the Operations Lead.
• Monitoring overall performance by analyzing relevant data and metrics via key performance indicators (KPIs).
• Ensuring that defined service level agreements (SLAs) are met both internally and externally.
• Ensuring compliance with external regulations and internal policies and guidelines.
• Providing active leadership to drive engagement, efficiency, and excellence within the Ops Support organization.
• Taking an active role in the Operational management team to contribute to strategic decision-making and execution.

To excel in this role, you'll need:

• Leadership experience to effectively steer, guide, and motivate the team towards achieving and surpassing goals.
• Expertise in regulatory frameworks, operations, market dynamics, and understanding of industry competitors.
• Excellent communication skills to effectively engage with stakeholders at all levels.
• Analytical and data-driven mindset to gather insights and drive informed decision-making.
• Result-oriented approach with a focus on achieving tangible outcomes.
• Fluency in English and Swedish, both written and verbal, to communicate effectively in a multicultural environment.