Customer Service Representative- Indies

Company: Penguin Random House North America 

Requisition ID: 267416 

Penguin Random House is seeking a dynamic self-motivated Customer Service Representative to join our growing Support Center in Westminster Maryland. The regular working hours for this position are Monday – Friday 9:00 am – 5:30 pm.

Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.

Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution.

We are seeking Candidates with:

-High School diploma or equivalent; some college preferred

-2-3 year’s prior customer service experience

-Order fulfillment experience. This experience in a support center environment is preferred

-Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter

-PC Proficiency to include Microsoft EXCEL

-Experience communicating through email, Outlook a plus

-Effective written and oral communication skills

-Professional, patient and empathic phone presence

-SAP and MARC experience a PLUS!

-Bilingual or Multilingual fluency a PLUS!

It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.

Penguin Random House is the premier provider of distribution services in the publishing industry. Our three state-of-the-art national fulfillment centers are located in Crawfordsville, Indiana, Reno, Nevada and Westminster, Maryland.  Our combined distribution facilities comprise over 1.85 million square feet of warehouse space, the largest book distribution operation in the U.S. This complex organization receives, stores, picks, packs, and ships out on average more than 1.2 million books daily to customers around the world.

The Westminster facility is also home to Customer Service (National Call Center), Data Management Services, Customer Operations, Fulfillment and Operations Services, Logistics, Inventory Control, Credit, Accounts Receivable, Accounts Payable, Payroll, Information Technology, and our world-class Data Center.

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.