Campus Resource Coordinator - Sacramento

Alliant International University is a professional practice University committed to excellence in four areas:  Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement.  The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations.  Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues.  Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:
Alliant International University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

 Our Vision:
An inclusive world empowered by Alliant alumni.

Reporting directly to the Associate Director of Campus and Student Services or their delegate, the Campus Resource Coordinator provides administrative support, on-site IT and facilities assistance, and operational aid to students, faculty, and staff. Serving as a liaison and point of contact, the coordinator supports various university services such as IT, Student Advising, Campus Operations, and Admissions.

This on-campus position entails providing 70% administrative and customer service support, along with 20% IT support and 10% facilities management responsibilities. Office hours vary with evening and weekend rotations required. Infrequent/limited, if required, support is needed on other campuses.

Starting Salary: Non-exempt position at $30.77 an hour ($60,000 annualized) based on experience and geographical location. 

Minimum Qualifications:

Education: Bachelor’s Degree or an equivalent combination of education and experience.

Experience: Candidates should have at least 2 years of experience in a customer service role. Preference will be given to those with experience in a technology-driven environment.

Skills:

•           Strong customer service skills.

•           Proven ability to work independently and collaborate with various departments.

•           Effective verbal and written communication skills.

•           Consistent delivery of friendly service in all interactions.

•           Focus on finding solutions while adhering to university policies.

•           Proactive in building relationships and achieving business objectives.

•           Ability to multitask and prioritize in a fast-paced environment.

•           Strong organizational, analytical, and problem-solving skills.

•           Commitment to confidentiality and integrity.

•           Thorough understanding of the University's mission and values.

•           Demonstrated technical skills, preferably within student information systems.

•           Good, hands-on technical knowledge of PC operating systems and web-based platforms.

•           Proficiency in Microsoft Word, Excel, and other Office applications.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•           Fulfill all assigned tasks and responsibilities as directed by the leadership team.

•           Monitor prospective and current student support queues; conduct phone calls, help walk-ins, and respond to emails regarding university services and programs.

•           Assist with Student Advising tasks.

•           Perform computer-related deployment and maintenance tasks.

•           Support faculty, staff, and students with computer-related problem evaluation, troubleshooting, and issue resolution.

•           Monitor and resolve tickets through the IT helpdesk and Alliant Integrated Services.

•           Organize and input data into databases.

•           Coordinate various events with campus and regional directors, including those for prospective students, professional development, and student engagement.

•           Address application and enrollment inquiries from the public.

•           Maintain positive relations with students, faculty, and staff.

•           Keep accurate records and documentation, including notes in CNS/Salesforce for communication tracking.

•           Provide feedback on process improvements based on stakeholder input.

•           Assess students' needs and provide appropriate support.

•           Perform additional duties as directed by the Associate Campus Director/Student Advisor, including project planning and general administration.

•           Manage attendance rosters according to university policies, initiate retention procedures, and communicate updates to stakeholders.

•           Ensure timely communication to faculty, students, and staff through appropriate channels.

•           Prepare classrooms, equipment, and facilities for daily activities.

•           Assist with room reservations.

•           Support the campus in the absence of the Associate Campus Director/Student Advisor.

•           Perform any other duties as assigned.

Supervisory Responsibility:

Direct Reports:  None.

Indirect Reports: Student Assistants.

Contact Responsibility:

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results.  This position with work closely with colleagues in multiple departments including faculty, IT, facilities, as well as other University Campus Managers and Directors to support both students and colleagues in achieving student success and department goals. 

Primary Work Location, Hours & Travel Requirements:

Office Location:  On Campus.

Work Hours: Standard office hours, this is a 37.5-work week, vary with evening and weekend rotations required.

Travel:  Infrequent/limited, if support is required on other campuses.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements:

Ability to execute the physical activities required to perform the essential functions of the position including, but not limited to, regular sitting and being mobile; continual communication both in person and on the telephone; regular keyboarding; regular reading of both print and digital material; lifting and transporting moderately heavy objects such as computers, chairs, and classroom furniture, as well as other activities necessary to fulfill all essential functions.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources at humanresources@alliant.edu or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees  and Applicants. This notice is about the collection and use of your personal information.  We encourage you to read this notice carefully.  

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company: Alliant International University, Inc. 

Country: United States of America 

State/Region: California 

City: Sacramento 

Postal Code: 95833 

Job ID: 269587