Student Advisor

Alliant International University is a professional practice University committed to excellence in four areas:  Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement.  The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations.  Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues.  Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:
Alliant International University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

 Our Vision:
An inclusive world empowered by Alliant alumni.

Under the general direction of the Campus Director, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.

The incumbent must be able to organize and plan work and be capable of handling multiple assignments, prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively problem-solve.

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion, and judgment; and must exhibit a high level of professionalism.

Starting Salary: Non-exempt position at $27.17 an hour ($53,000 annualized) based on experience and geographical location. 

Minimum Qualifications:

Education: Bachelor’s degree from an accredited four-year college or university. Master’s degree in College Student Personnel services preferred.

Experience: Two (2) years of professional experience in a post-secondary institution preferred.

Certifications, Licenses, etc.: None.

Skills:

• Proficient computer skills, in particular with Microsoft Office Suite, Campus Nexxus Student, Salesforce or other CRM software.

• Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.

• Ability to work effectively as a team player; highly motivated, focused and results oriented

• Excellent oral and written communication skills

• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.

• Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.

• Ability to be optimistic, positive and supportive in all interactions with others.

• High level of accuracy and attention to detail Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to track academic progression through Campus Nexxus or equivalent databases

• Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.

• Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.

• Reviews academic progress of assigned students and works to develop individualized success plans.

• Assists students with tuition payments, financial aid resources, etc. Support includes pro-active outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.

• Supports New Student Orientation and Commencement.

• Maintains student records to ensure accuracy and timeliness of data.

• Provide an exceptional student experience to all students throughout the student life cycle.

• Perform other related tasks, duties and responsibilities as required, assigned or directed.

Direct Reports: None.

Indirect Reports: None.

Contact Responsibility:

Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position partners with campus departments, including Admissions, Academic programs, Disability Services, Military/Veterans, Career Services, International Students, etc. to ensure seamless student support and Department goals.

External: Interacts with both current and prospective students. May interact with community leaders.

Primary Work Location, Hours & Travel Requirements:

Office Location:  On Campus and remotely on Friday. 

Work Hours: Standard office hours. This is a 37.5-work week, and you may be required to work occasional evening or weekend hours.

Travel: Rarely. Potentially may need to travel to other campuses for training or Employee Engagement events.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work environment is in a standard office setting. Frequently exposed to low to moderate noise, various odors, temperature changes, and equipment with moving parts, including but not limited to computers, phones, printers, and other standard office equipment.

Physical Requirements:

Ability to execute those physical activities required to perform the essential functions including, but not limited to, regular sitting and being mobile; continual communicating both in person and on the telephone; regular keyboarding; regular reading of both print and digital material; and all other activities required to perform essential functions. Compliance:

• Responsible to perform all work in a manner that complies with the organization policies, applicable regulations, applicable standards of professional performance, or other recognized laws or requirements as these policies, regulations, standards, laws, or requirements relate to the position.

• Responsible to participate and support in the organizational compliance activities and to take appropriate action in reporting issues related to compliance.

• Responsible to perform all duties and responsibilities in a manner that complies with the Alliant International University Mission, Values, and Pillars, if applicable.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant International University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Human Resources at humanresources@alliant.edu or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees  and Applicants. This notice is about the collection and use of your personal information.  We encourage you to read this notice carefully.  

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant International University is a smoke and tobacco free environment.

Company: Alliant International University, Inc. 

Country: United States of America 

State/Region: California 

City: Alhambra 

Postal Code: 91803 

Job ID: 269647