Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

Job Description

The Client Executive role is an individual contributor position that proactively manages a set of designated accounts by cultivating and maintaining relationships through critical activities throughout the client lifecycle stages of adopt, engage, expand, and retain. The Client Executive is also responsible for leading proactive lead generation activities including account-based marketing approaches, event attendance, marketing generated lead follow up and “on the ground” relationship building.   

This role will be working in our Acute Care vertical. 

WHAT YOU’LL BE DOING:

• Serving as the main point of contact to our largest and highest value clients, related to retention and growth and expansion opportunities

• Dedicating time to an analysis of each individual customer’s key objectives, and integrating such considerations in sales approach or suggested products

• Applying knowledge of how products address customer needs, as well as propensity to stay up to date with internal and competitor product development 

• Remaining engaged in a customer satisfaction issues until solution is reached, maintaining objectivity, a high level of business acumen, and addressing root problems

• Supporting specific marketing programs, lead generation campaigns, and targeted sales activities 

• Attend relevant industry events, conferences, and networking opportunities to promote the Relias’ offerings and develop client relationships

• Partner closely with internal teams (marketing, Solutions) as needed to align on client strategies and share insights to help drive overall business goals and objectives

• Other duties as assigned

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

• 7+ years Account Management experience in the healthcare market 

• Proven record of exceeding sales quotas over an extended period in SaaS, consultative sales within the last 3 years 

• Prove track record cultivating new relationships and passion for client success 

• Proven ability to navigate internal departments to product results for clients and company  

• Bachelor’s degree in business or healthcare field 

• The ability to travel ~25-50% 

COMPETENCIES: 

• Client Relationship Management – ability to effectively manage and nurture client relationships to achieve mutual success 

• Consultative Selling – ability to engage prospects and clients in a relationship-driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions  

• Sales Tool Management – utilization of sales enablement tools to support the sales process and improve overall client experience  

• Adaptability - ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments  

• Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received  

IT WOULD BE NICE TO HAVE:

• Vertical-specific healthcare experience strongly preferred 

Additional Information

Salary Information:

We are targeting an On-Target-Earnings of ~$150,000 - $250,000 annually. Relias considers many factors when making an offer including; established salary range, internal budgets, business need, education and years of applicable work experience possessed by the applicant. Further, salary is only one element of our total compensation and benefits package.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process.  If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. 

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.
 

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