Customer Success & Growth Manager (m/f/d) 

medicines.ie is part of cormeo, which is a fast-growing pharma-tech platform.

cormeo brings together the expertise of Docuvera, EXTEDO, medicines.ie and Rote Liste to provide a holistic approach to the creation, management and distribution of regulated information and data across the life sciences industry.

Through innovative solutions for managing and exchanging regulated information, we act as a trusted bridge between industry, regulatory authorities, healthcare professionals and patients. This enables an efficient and compliant flow of information, ultimately contributing to improved patient care and better health outcomes.

In Ireland, medicines.ie plays a central role within this ecosystem:

medicines.ie is a regulatory-approved digital platform providing accurate, up-to-date medicines information for the Irish healthcare system, sourced directly from pharmaceutical companies and supporting healthcare professionals and patients in making informed, safe decisions.

As the business continues to grow, we are expanding its commercial offering and investing in dedicated customer success and growth capability. In 2026, medicines.ie became an independent company, owned in partnership by cormeo, and the Irish Pharmaceutical Healthcare Association (IPHA), representing the innovative pharmaceutical industry in Ireland.

As part of the Bertelsmann Next unit within the global investment platform Bertelsmann Investments, cormeo and all its brands benefit from a strong culture of innovation, international connectivity and solid financial backing. This enables us to actively shape technological advancements and drive sustainable growth across our markets.

Duties and Responsibilities

The purpose of this role is to drive customer adoption, retention and revenue growth through hands-on customer engagement and proactive commercial development. The role combines day-to-day customer success delivery with account expansion and support of new business acquisition, ensuring pharmaceutical customers realise maximum value from the platform while identifying and progressing new revenue opportunities.

This is a practical, hands-on position suited to a self-starter who thrives in a small, fast-growing team and is comfortable managing multiple priorities while working closely with customers.

Customer Success & Account Management

• Drive platform adoption and value realisation across the customer lifecycle.
• Build and maintain strong relationships with pharmaceutical customers.
• Lead onboarding, demonstrations and training activities.
• Act as primary point of contact for customer queries and issue resolution.
• Monitor engagement and proactively manage retention and renewal discussions.
  
  

Business Development & Commercial Growth

• Identify and develop upsell, cross-sell and expansion opportunities.
• Support new business development through prospect engagement, qualification and follow-up.
• Contribute to pipeline development, opportunity progression and revenue forecasting.
• Support commercial proposals, presentations and customer negotiations.
  
  

Sales, Marketing & Industry Engagement

• Contribute to lead generation, campaigns, events and customer communications.
• Represent the company in customer meetings, webinars and industry events.
• Develop case studies and customer success materials.
  
  

Customer Insight & Regulatory Context

• Act as the voice of the customer internally, gathering and communicating feedback.
• Collaborate with internal stakeholders on product improvements and prioritisation.
• Apply knowledge of pharmaceutical regulation and healthcare systems in customer interactions.
  
  

Your Qualifications

Minimum of 3 years’ experience in the pharmaceutical industry.

• Experience in customer-facing commercial roles such as sales, account management, customer success or marketing with exposure to revenue targets or commercial objectives.
• Strong understanding of the Irish healthcare system; UK market experience is an advantage.

Working knowledge of pharmaceutical regulation in Ireland.

• Experience working with digital platforms and data-driven tools.

Skills & Attributes

• Highly hands-on, proactive, and comfortable operating in a small team environment.
• Strong relationship-building and communication skills.
• Commercially minded with the ability to identify, qualify and develop growth opportunities within existing and new customer accounts.
• Comfortable engaging in commercial conversations with customers and internal stakeholders.
• Organised, adaptable, and capable of managing multiple priorities independently.
  
  

What we offer

• Flat hierarchies and a small, highly motivated team where your expertise and contributions truly matter.
• Attractive career opportunities within cormeo, Bertelsmann Investments and the broader Bertelsmann Group.
• Diverse learning opportunities on the job, complemented by professional development programmes and digital training.
• The opportunity to be part of a globally recognised group that values entrepreneurship and innovation.
• A working environment that challenges you every day and supports your professional growth.
• Our offices are in Dublin as is the formal place of work; however the role offers considerable remote-working flexibility and requires willingness and ability to travel within Ireland, including Dublin, to attend company and customer meetings, conferences, and events (attendance at the place of work is not expensed travel). 

Sound like a fit? Let’s chat!  Please send your complete application documents via online-application form.

We welcome applications from people who will contribute to the diversity of our Company.

Bertelsmann SE & Co. KGaA | cormeo GmbH | Marc Grünberg | Postfach 111 | 33311 Gütersloh | www.createyourowncareer.de

Responsible for data protection in your application is Bertelsmann SE & Co. KGaA, Carl-Bertelsmann-Straße 270, 33311 Gütersloh. Bertelsmann SE & Co. KGaA processes your data in order to establish an employment relationship on the basis of Art. 6 sec. 1 (b) GDPR / § 26 (1) 1 BDSG. The storage duration is 6 months starting with the completion of the recruitment process. You can contact the company privacy officer at the above postal address or via bewerbung@bertelsmann.de Further information on data protection can be found here.

 Unternehmen: cormeo GmbH | Job ID: 286678