Responsible for managing assigned programs in support of business objectives to ensure account’s satisfaction with services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling and tracking of tasks.

Your Tasks

• Project Management: Document and obtain sign-off on project requirements.
• Project Planning: Maintain and update the project plan, both internally and with the client.
• Timely Delivery: Ensure quality production and timely delivery of the project.
• Meeting Notes: Maintain detailed meeting notes and share them with the client.
• Process Documentation: Create and maintain documentation to ensure smooth project execution, including during absences.
• Corrective Actions: Address any issues proactively and issue corrective actions as needed.
• Billing and Collections: Manage client billing and initial follow-up on collections.
• Contract Knowledge: Ensure familiarity with contract details and have them readily accessible.
• Project and Budget Management: Understand the project's scope and budget constraints.
• Business Reviews: Conduct business reviews, including Cost Performance Indicators (CPIs).
• Change Management: Handle change management processes effectively.
• Estimate Projects: Provide estimates for new projects for submission to Account Managers (AMs).
• Issue Management: Track and resolve issues, and close the loop with the client.
• Internal Escalation: Manage internal escalations effectively.
• Project Processes: Have a good understanding of back-end and collaborate with IT for their processes related to the project.
• New Implementations: Oversee new implementations as part of the project.
• Quality Check: Ensure that proofs and deliverables meet quality standards.
• Identify Opportunities: Recognize and pursue opportunities to bring in additional Account Management support as needed.

Your Profile

• High school diploma or equivalent, BS preferred, and PMP certification preferred
• Detail-oriented, analytical with great management skills
• Good written and verbal communication skills
• Customer centric and team player
• Self-starter (task initiative and is assertive)
• Go to production floor/fulfillment center, as needed
• Requires the use of office equipment such as copy machine, computer and calculator

• Requires reaching up to 24 inches to grab necessary materials
• Adaptability and willingness to be flexible to the demands of the business
• Work is performed in office environment.

We Offer 

• Salary: $82,000 - 87,000 per year

• Medical, Dental, Vision, Life Insurance, and Disability Pay. 

• 401(k) with company matching up to 6%. 

• Paid Time Off, including paid holidays. 

• Flexible Spending Accounts. 

• Voluntary benefits such as legal and financial assistance, pet insurance, and more. 

• Employee Assistance Program. 

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. 

• Commuter benefits. 

• Employee engagement activities.