Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

Position Summary: The Quality Lead will supervise all Quality personnel and assign daily floor coverage based on production demands. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach) Team. Additionally, this supervisor is responsible for their staff’s development. The supervisor is responsible for the proactive identification of account level performance related opportunities by KPI up to and including customer experience drivers, customer satisfaction levers and knowledge management improvement areas.

Overall Responsibilities:

In this position you will be responsible for; ensuring and maintaining effective employee relations, inspect and monitor accurate performance trends report data for each PPM metrics, ensure that all employees receive proper training in all areas whilst also coordinating job rotation and cross-training, meet customer expectations, generate weekly quality metric reports, conduct annual performance reviews for all direct reports, evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans, ensure facilitation and coordination of calibration process and sessions, review daily time keeping via Kronos, manage and approve direct report time off, complete rca's for non-compliance issues, oversee and administer audits of key support processes with each account, conduct periodic audit of staff and departmental processes and recommend changes, ensure consistent application of the quality process, attend and facilitate client calibration monitoring sessions, facilitate quality training initiatives as needed, and diagnosis continuous improvement opportunities applicable to account, workgroup and department. 

Job Requirements:

2+ years as a Quality Inspector/Supervisor in similar environment

SAP experience

Preferences:

Experience with ISO9001 quality standards and procedures