Company Description

Arvato is an innovative and internationally leading service provider in the field of e-commerce and supply chain management.

With more than 20,000 employees worldwide, Arvato delivers practical and relevant solutions across industries including Telecommunication, Hightech & Entertainment, Automotive, Banking, Insurance, Healthcare, Consumer Products and Publishing.

Using the latest digital technologies, Arvato develops, operates, and optimizes complex global supply chains and e-commerce platforms, acting as a strategic growth partner for its customers.

Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.

Job Description

We are looking for an experienced Administrative Affairs Operations Manager to oversee and coordinate administrative operations across multiple warehouse and facility locations. Reporting to the Administrative Affairs Manager, this role will be responsible for managing administrative affairs supervisors, ensuring operational efficiency, maintaining service quality standards and driving continuous improvement across all locations.

The successful candidate will act as a key operational link between the Administrative Affairs Manager and field teams, ensuring seamless coordination, effective resource management and compliance with company, customer, quality and occupational health and safety standards.

Qualifications

What You’ll Do:

• Coordinating the daily, weekly and monthly operational activities of Administrative Affairs Supervisors responsible for regional operations, transportation and fleet management.
• Providing direct operational and managerial support to supervisors in resolving field-related issues and operational bottlenecks.
• Conducting regular site visits to monitor administrative services across multiple warehouse locations, including catering, cleaning, employee transportation, company vehicle planning, workwear, personal protective equipment (PPE), inventory, stock management coordination.
• Monitoring workforce allocation, shift planning, attendance and work discipline within teams managed by supervisors.
• Consolidating operational data and performance results received from supervisors and preparing periodic reports for the Administrative Affairs Manager.
• Taking responsibility for and coordinating internal audits, statutory inspections and customer site audits.
• Identifying operational gaps before audits, developing corrective action plans and ensuring their timely implementation and closure in coordination with supervisors.
• Ensuring compliance with workplace safety, environmental, hygiene and facility standards across warehouses and facilities.
• Monitoring the quality and performance of outsourced service providers, including employee transportation, catering, cleaning and waste management, in line with contractual requirements and Service Level Agreements (SLAs).
• Regularly reviewing and reporting supplier performance evaluation criteria.
• Managing supplier-related performance issues, delays and non-compliance cases, including formal records, warnings, penalty procedures and improvement actions in coordination with supervisors.
• Preparing and updating technical specifications for outsourced services.
• Identifying operational improvement opportunities and implementing initiatives to enhance service quality, efficiency and cost effectiveness.

Your Profile:

• Bachelor's degree from a relevant university department, preferably in Business Administration, Economics and Administrative Sciences, Logistics Management or Engineering.
• Minimum 7 years of experience in Administrative Affairs, Facility Management or Operations, preferably in multi-site, shift-based and fast-paced logistics or warehouse environments.
• At least 3–4 years of hands-on managerial experience in team and operational management.
• English at least at B2 level.
• Proficient in MS Office applications and operational reporting.
• Strong problem-solving, crisis management and decision-making skills.
• Results-oriented, with a strong focus on process improvement, quality and operational efficiency.
• Excellent planning, organizational, analytical and reporting skills.
• Strong communication and coordination skills, with the ability to work effectively within organizational hierarchies.
• Ability to adapt to dynamic working environments and flexible working hours.
• Holder of a Class B driving licence with an active driving record.
• Willingness and ability to travel frequently between warehouse and facility locations.

Additional Information

What We Offer:

• A global work environment with exposure to international projects and teams.
• Opportunities for professional growth, learning and career development.
• A collaborative and supportive team culture.
• Being part of Bertelsmann SE & Co. KGaA – one of the world's leading media and service companies.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.

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