Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall, Coleshill -Birmingham

Salary: Up to £31,000k

Hours: 40 hours per week, Monday to Friday 08:30 – 17:00

Join Arvato as a Client Service Team Specialist 

Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Client Service Team Specialist to join our team in Corby.

In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

Your tasks

• Manage our client relationships and act as a primary point of contact for service-related queries.
• Monitor service performance against agreed KPIs and SLAs.
• Investigate and resolve client issues efficiently and professionally.
• Coordinate with operational and support teams to ensure smooth service delivery.
• Analyse service data and identify opportunities for process improvement.
• Produce client reports and communicate performance updates.
• Support continuous improvement initiatives and customer projects.
• Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.

Qualifications

• Experience within logistics, distribution and warehousing or outsourcing environments is advantageous.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Problem-solving mindset with keen attention to detail.
• Good analytical and reporting abilities.
• Proficiency in Microsoft Office applications, particularly Excel.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• • Pension contribution
• • A life assurance policy that pays out 4 x Salary
• • Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• • Employee Discount Scheme through Benefit Hub
• • Free Parking