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Date: Nov 29, 2017

Location: Valencia, CA, US, 91355

Status: Open Position

Company: Arvato Digital Services LLC 

Requisition ID: 12572

Arvato is seeking a Fraud Review Administrator who will support our fraud strategy to effectively and efficiently identify and reduce fraud, as well as chargebacks. This individual will be required to review orders in the fraud queue to determine if they are fraudulent or not.  They will analyze customer and order data to verify customer identity and legitimacy of orders. A viable candidate must have excellent communication skills, as well as good organizational, analytical, critical thinking and strong problem-solving abilities. They will also assist other team members with additional operational tasks as needed.



Overall Responsibilities:


  • Review, analyze, and make fast accurate decisions on cases flagged for manual fraud review
  • Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
  • Thorough verification of customer and order data to make determination between fraudulent and legit orders
  • Clearly and thoroughly document investigational findings and conclusions
  • Identify fraud trends and patterns and recommend anti-fraud processes to management
  • Maintain a high level of customer service while addressing customer, client, merchant, and bank requests via phone, email, or fax
  • Create and distribute reporting on key performance such as conversion and rejection rates
  • Assist with special projects related to fraud review and chargebacks
  • Other duties as assigned


Required Skills:


  • Understanding of fraud prevention as it relates to e-commerce transaction
  • Ability to use logic and sound judgment to make decisions based on available information
  • Analytical/thinks outside the box
  • Strong communication skills, both written and verbal
  • Familiarity working knowledge with Microsoft related programs
  • Excellent knowledge of Excel and Word



Required Skills/Experience:


  • Understanding of fraud prevention as it relates to e-commerce transactions
  • Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management
  • Detail oriented with excellent research, analytic, organizational, and problem-solving skills
  • Ability to manage multiple projects simultaneously
  • Strong communication skills, both written and verbal
  • Excellent PC and technical proficiency in Microsoft Programs such as Word and Excel
  • 2+ years experience in risk management, fraud investigation, chargeback representation
  • 2+ years in a professional work environment (Financial, Administration, Corporate)
  • Preferred Bachelor's degree in Business Administration, Finance or related field 


Physical Demands & Work Environment: 


  • Ability to integrate into team with shared responsibilities
  • Ability to work independently and detail oriented
  • Ability to work with minimal supervision and to take initiative
  • Ability to create, understand and adapt streamlined procedures



Standard General Security Roles and Responsibilities


  • Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Use of Communications Systems, and Telephone/Mobile Device Use Policy.
  • Protect company assets, systems, proprietary and confidential information in accordance with arvato Confidentiality policy and Corporate Information Security Policies and Procedures. \
  • Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
  • Process personal data, client data and employer business specific data in accordance of Personal Data Protection Act, in compliance with the CCA and in accordance with employer´s Work Procedure Rules, IT and Data Protection and other guidelines provided by employer;





About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Nearest Major Market: Los Angeles

Job Segment: Telecom, Telecommunications, Bank, Banking, Fraud Prevention, Technology, Finance, Security