Test Team Manager


Job Title: Test Team Manager 

Business Unit: Arvato UK

Reports to: Change and Release Service Lead


To define and maintain testing standards, procedures, scripts and schedules for all testing cycles including unit, system, integration, user acceptance, regression, upgrade, patch, stress & performance testing based at SSA (Shared Services Arvato) in Swansea for both BaU (Business as Usual) and Major Project activities.  

To provide test advisory services and assistance in co-ordinating and managing appropriate testing activities.

To manage the team of Test Lead and Test Support staff.

Role Definitions 

Primary Accountabilities and Deliverables:

Knowledge / Experience:

Functional management:

  • Establish and maintain testing Standards, Procedures, Scripts and Schedules for all testing cycles including Unit, System, Integration, User Acceptance, Regression, Upgrade, Patch, Stress and Performance testing. 
  • Lead the management and co-ordination of test scoping, planning, and design of test materials, liaising with SSA and Client stakeholders as necessary.
  • Lead the management and co-ordination of testing delivery.
  • Represent SSA in communications to internal and client stakeholders at all levels regarding problem status and/or resolution, test execution management and progress, and any other issues relating to the testing process.
  • Evaluate and respond to customer change in relation to test activities.
  • Advise SSA Project Managers in the areas of test planning and coordination.
  • Provide advisory services to SSA Project teams, and input to SSA Change and Release management processes.
  • Manage the Test Team resource pool ensuring that all ongoing testing activities are adequately resourced.
  • Ensure that members of the Test Team are appropriately trained, coached, appraised and developed in line with the SSA policy.

Continuous Improvement:        

  • Propose and adopt new ways of working and new processes to ensure that testing is meeting customer needs in the most efficient and effective way.
  • Maintain own knowledge of industry standards, trends and best practice and where appropriate propose their application in SSA.



  • Experience of system testing standards and procedures for all testing cycles of system implementation and support.
  • Experience in dealing with senior stakeholders on Release, Programme and Project Boards.
  • Experience of managing end to end test phases from scoping through to execution and production of test completion report.
  • Experience of test planning and delivery.
  • Knowledge of Shared Services business processes associated with HR, Finance, Payroll and Procurement.
  • Experience of prioritising testing efforts based on knowledge of business risk, and designing appropriate test plans and test scripts based thereon.
  • Experience of tracking progress of tasks and activities, and preparing reports and statistics to present that progress.
  • Experience communicating directly with customers in writing, by telephone, and face to face.


  • Experience in previous complex implementations or migrations.
  • A successful track record working as a testing analyst and planner.





  • Ability to advise in the area of testing planning.
  • Ability to plan and co-ordinate testing activities.
  • Ability to negotiate with senior stakeholders.
  • Ability to identify and manage risk.
  • Ability to work under pressure to tight timescales while maintaining high quality deliverables.
  • Ability to lead, coach and develop a team of Test Lead and Test Support staff, set clear targets, and motivate staff to achieve them.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to resolve issues quickly and effectively.
  • Excellent time management skills.


  • Ability to drive performance improvement.
  • Ability to develop innovative solutions to complex issues.
  • Ability to resolve issues quickly and effectively.
  • Presentation skills.
  • Project Management skills.
  • Microsoft Excel and Word skills.


Working Relationships & Interfaces:


 Collaborative ICT team work:

  • Provide advisory services to SSA Customers & Delivery Areas


  • Based in the Shared Service Centre in Swansea, with the possibility of very occasional travel to customer sites.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


Company: Arvato Limited - Arvato Central Gov. Service UK 

Country: United Kingdom 

State/Region: Swansea 

City: Swansea 

Postal Code: SA7 OEA 

Job ID: 49641

Job Segment: Supply Chain Manager, Manager, Supply, Procurement, Payroll, Operations, Management, Finance