Employee Services Administrator


Employee Services Administrator


Permanent (40 Hours a week)

Salary £18,660.00


Arvato has an opening in Swansea we are looking for an Employee Services Administrator. The role is to work as an administrator within Employee Services, this area is responsible for the maintenance of Employee Data Management and Payroll. We are looking for someone that has an eye for detail and enjoys being part of a team.


This is a fast paced environment and you will need to deal with a high number of customer requests, you will deal with sensitive personal information and also you will need to identify problems and come up with resolutions.


Primary Accountabilities and Deliverables:


  • Data input and amendments to records both on paper and electronically as necessary including filing, maintenance and input of data ensuring the integrity of documentation and information using SAP and Agresso
  • Dispatch documents via post and/or courier produced as a result of Shared Services arvato activities
  • Provide general administrative support (faxing, photocopying etc.)
  • Deal with telephone enquiries
  • Process service requests received from customers to agreed timescales and according to set process requirements
  • Undertake any necessary paperwork in an organised and efficient manner
  • Participate in system testing as required
  • Liaise regularly with Shared Services arvato colleagues as necessary, to ensure a high level of customer satisfaction is achieved
  • Ensure a high level of confidentiality is maintained regarding all data, adhering to security guidelines at all times
  • Pass complex problems on to the appropriate support area
  • Communicate problem status or resolution to the customer as required
  • Contribute to team-based culture and environment which strives for continuous improvement; and
  • Make constructive suggestions for processes and procedures that will deliver efficiencies and service enhancement.


Essential Skills


  • Strong planning and organising skills
  • Ability to communicate effectively using a wide range of media (verbally and written)
  • Excellent customer and delivery focus
  • Highly self-motivated and directed with keen attention to detail
  • Numeracy and analytical skills
  • Computer literate with the ability to input data quickly and accurately
  • Flexible and adaptable approach
  • Experience of using Microsoft Office Software including Word, Excel, PowerPoint and Outlook


Closing Date: ????

Please include a covering letter and with your application.


You must have the right to live and work in the UK, regretfully we cannot offer sponsorship for this role you will be enhanced DBS Checked


Arvato is an equal opportunities employer, embracing diversity in the workplace.


We do not accept unsolicited agency applications. We have a strict PSL


Due to the anticipated high number of applications to be received, unfortunately, we are only able to respond to shortlisted candidates. If you have not had a response from us within two weeks, please consider your application unsuccessful.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


Company: Arvato Limited - Arvato Central Gov. Service UK 

Country: United Kingdom 

State/Region: Swansea 

City: Swansea 

Postal Code: SA7 0EA 

Job ID: 41069

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