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Customer Services Advisor (Contract End) - Financial Services - BMW Account

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Date: 04-May-2018

Location: Slough, SLG, GB, SL1 3TN

Year: 2018

Company: Customer Relationship Management 

Requisition ID: 6930

https://performancemanager5.successfactors.eu/doc/Bertelsmann/Logo.jpeg in partnership with 

arvato is excited to be representing a BMW Group UK as we launch a state-of-the-art Customer Interaction Centre in Slough. You can be part of it from the very beginning – and put your career in the fast lane.

Your challenge: 

Exceeding customers’ expectations with every call, you will be the voice BMW Group UK. We’ll look to you to resolve diverse queries via telephone and many other channels – going the extra mile for customers as you understand their needs and rapidly resolve any issues. You’ll build some great relationships and quickly develop expert product knowledge – and we need people who can listen, think and act in a truly professional manner.

Your background:

Ideally with experience of working in retail or a contact centre, you will be committed to outstanding customer service and effective at meeting deadlines. You will bring plenty of initiative, excellent IT skills (including the Microsoft Office suite) and proven flair for negotiating. If you’re a pro on social media and know about Financial Services, that’s a bonus, but if you have an engaging manner, are a great team player and are willing to learn, we’ll provide all the training you need.

About arvato:

At arvato, we’re proud, passionate and pioneering, with a working environment that brings out the best in you. With more than 50 years’ experience of acting as a trusted global business outsourcing partner, we’re here to make our clients’ customers happy – and we recognise that having an engaged workforce is the best way to achieve this. Come and be part of something special.

 

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


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