Customer Service Advisor (ZARA)

Title: Customer Service Representative (ZARA)

Location: Farnham Road, Slough

Salary: Pro rata of £18,770 + benefits 


(Up to a 6 month fixed-term contract with the possibilty of permanent employment)


Here at Arvato UK, our values are one of the things that set us apart. They influence our partnerships, making sure they are flexible and focused on clients, creative and innovative, and exhibit a care and responsibility that extends further than a mere business relationship.

Based at our UK Head Office in Slough, you will be representing ZARA - one of the world’s largest international fashion brands, whose global success has been driven by its creativity and belief that the customer is at the heart of everything they do.


At Arvato we encourage our employees to ‘Bring 100% you to work’ and value and celebrate the uniqueness of what make everybody different and special.


If you're keen, and wish to, we’re looking for talented individuals who want to stay with us on a permanent basis following the initial 3 months and progress in an exciting career at Arvato.


The job:


Within our Contact Centre business, providing excellent customer service is the main goal of our staff. These are talented individuals who engage effectively with callers and provide first-class assistance leading to complete customer satisfaction.


What you'll do:


·     Contribute to your team’s success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service.

·     Be responsible for skilfully retaining customers through positive customer relationship building

·     Take ownership of customers’ concerns and act as a primary contact

·     Act as a trusted intermediary between customers and other departments to ensure complete customer satisfaction

·     Maintain an excellent knowledge of our products and services to understand customers’ needs.


You'll definitely:


·     Have a strong background in engaging and delighting customers within a service-focused environment

·     Have a strong interest in the customer service industry

·     Enjoy being part of a team but still have the drive to work on your own initiative.


You might even:

·     Have worked in retail, sales or customer service

·     Know a thing or two about the retail or fashion sector


What's in it for you?


·     Competitive salary, pro rata of £18,770.

·     Excellent on the job training and on-going core skills development.

·     33 days (Pro Rata) Holiday inclusive of Bank Holidays

·     Life assurance.

·     Access to company pension scheme (After qualifying period).

·     Opportunity to work additional overtime (when available).




40 Hours per week 

Our shift patterns vary however our offices are open 7:30am - 9:00pm, 7 days a week.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


Company: Arvato Limited - Arvato CRM UK 

Country: United Kingdom 

State/Region: Berkshire 

City: Slough 

Postal Code: SL1 

Job ID: 31990

Job Segment: Bank, Banking, Retail Sales, Supply, Customer Service, Finance, Retail, Operations