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Date: Mar 7, 2018

Location: Pleasant Prairie, WI, US, 53158

Year: 2018

Company: Customer Relationship Management 

Requisition ID: 14977

Position Summary:

Responsible for maintaining contact with both internal and external customers. Provide customer with requested information. Act as a liaison between the customer and internal personnel. Ensure that special requirements are executed as requested.


Overall Responsibilities:

  • Management of BOM (Bill of Material), product life cycle, pricing, procurement, and product status
  • Prepare and maintain status reports and modify schedules or plans required
  • Prepare project reports for management, clients, or others
  • Assist Account Manager in providing technical advice and to resolve problems
  • Oversee customer account to ensure service level agreements are met
    Correspond with customer to ensure customer requirements are met
  • Create and maintain reports as required by customer
  • Work closely with Operations to ensure program requirements are met on a daily basis
  • Prepare for and participate in quarterly business reviews with customer
  • Monitor processes related to customer specific requirements
  • Follow up to ensure that SLA of all projects is met
  • Maintain client confidentiality

Job Requirements:

  • College degree preferred but not required
  • Customer Service experience and SAP knowledge a plus
  • Supply Chain Experience is a plus
  • Computer literate in Microsoft Office, predominately Excel
  • Strong organizational skills
  • Solid analytical ability
  • Effective verbal and written communication
  • Ability to work in fast paced environment
  • Effective management of time and multi-tasking
  • Ability to work independently and with others
  • Must display initiative and flexibility to work in a fast-paced, changing environment
  • Ability to work overtime as required
  • Travel – minimal

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee

Job Segment: Telecom, Telecommunications, Sales Rep, ERP, CRM, Technology, Sales