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Date: Nov 29, 2017

Location: Muntinlupa City, 00, PH, 1770

Status: Open Position

Company: Customer Relationship Management 

Requisition ID: 9480

Position Summary:

The main purpose of the Information Security Specialist is to assist the Local Information Security Officer in implementing measures and security programs in order to safeguard sensitive information within the Arvato organization


Overall Responsibilities:

  • Works with IT, HR, Physical Security and Operations teams to resolve issues that are uncovered by various internal and external monitoring tools, responding to request for assistance and information,  promote the implementation of the ISMS throughout the organization, and inform stakeholders about compliance and security-related issues and activities
  • Supports the LISO in Analyzing client processes and requirements to determine potential gaps and/or points of failure to security policies and procedures and recommend security improvements.
  • Provides security-related guidance on business processes based on established policies, procedures, guidelines and agreements.
  • Monitors compliance with security policies, standards, guidelines, procedures and client contractual requirements through periodic audits and regular floor walks.
  • Supports LISO in incident response training, responding to security incidents and participates in security investigations.
  • Follows up and supports resolution of findings identified during internal audits / self-assessments, and external certification and customer audits to ensure that appropriate remediation measures have been taken on a timely manner.
  • Implements security training programs to meet certification, customer and ISMS requirements
  • Assists in business continuity tests and recovery drills, documents test results and addresses any issues identified during testing
  • Informs stakeholders about compliance and security-related issues and activities
  • Fulfills other tasks deriving directly from the position without being instructed; uses strong independent judgement
  • Informs and trains users about potential information security measures and explain potential threats,
  •  data protection measures and explain potential threatsupports licensing compliance and reporting in areas of responsibility
  • Helps Identify vulnerabilities and exploits and make recommendations to address deficient areas.
  • Establishes and maintains good contact with relevant authorities and public departments;
  • Supports the data protection organization in its activities as required;
  • Supports LISO as directed


Job Requirements:

  • BS degree, Business Administration, IT or related field.
  • Experience in Information Security Systems preferable.
  • Strong written and verbal communication skills
  • Experience in aspects of contact center management is desirable
  • Project management capabilities and experience
  • Proficient in Microsoft Office.
  • Technical knowledge and experience with computer systems, network hardware and software systems is desirable


About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Job Segment: Information Security, Testing, CRM, BPO, Technology, Security, Operations