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Date: Nov 28, 2017

Location: MUNTINLUPA CITY, 00, PH, 1781

Status: Open Position

Company: Arvato Corp. 

Requisition ID: 13386

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Position Summary:

 

This position provides leadership to a team of field engineers that assist staff with technical support of desktop computers, servers, network hardware, telecom systems, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Arvato client end users and Arvato staff. The employee in this position also participates in the annual budgeting and employee review process. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

 

Overall Responsibilities:

Responsibilities

 

  • Ensures team meet SLA requirements
  • Virtual desktop troubleshooting for remote staff.
  • Perform laptop, desktop, printer and hardware setup and configurations
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. 
  • Trains and orients new staff.
  • Recommends upgrades on systems to ensure longevity.
  • Assesses functional needs to determine specifications for purchases.
  • Orders computer supplies.
  • Assists in maintaining LAN/WAN and telecom systems.
  • Participates in annual review & budgeting process
  • Select and develop technical team members by participating in the hiring process, setting annual performance goals, ensuring individual development plans are in place and appropriate, providing regular

 

 

 

feedback to team members, completing annual performance reviews and participating in the annual talent assessment process.

  • Manage relationships with key vendors as required

 

Job Requirements:

 

Formal Education/Certifications

 

  • Undergraduate degree in a relevant field or CompTIA A+ Certification
  • Preferred – Microsoft Certified Desktop Technician certification
  • Desired - ITIL Foundations v3 certification

 

Knowledge & Experience

 

  • 1-3 years experience in desktop support
  • Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
  • Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
  • Solid working knowledge of current IT technologies across a wide variety of areas.
  • Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)
  • Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
  • Desired – Knowledge of Citrix

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.


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