Ubisoft Backoffice German Gaming Support - Lisbon

Requisition ID: 32458

 

 

Are your hands glued to controllers any free minute you get? Is your nickname somewhere between “The Helper” and “The Magician” since you always fix other people’s technical issues? Sounds like could be a great addition to our team!

We are hiring! Join our tech-loving league of like-minded, game-crazy, awesome people and support our customers to get the best gaming experience they could wish for!

Are you comfortable with any technical or gaming related inquiry and feel that no issue is out of your league? Whoa, we should have a chat!

 Who we are: 

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. 

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement. 
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world. 

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the

Middle East, Africa, Americas and Asia in 36 languages. 

We support our customers at any time, through every device and in the manner they expect of their brands.

We speak their language wherever they are and whatever their culture. 

 

 

Our mission: 

We create amazing customer experiences that people value and we are proud of. 

By combining talent, data, and technology. 

We deliver real impact for our partners. 

We are driven to go further. 

Our client:

Ubisoft Entertainment SA is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all platforms, including consoles, mobile phones, tablets and PCs. In the business of heroes Ubisoft is serious about fun! 

Responsibilities

  • To consistently provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native or near-native language by webmail. 
  • To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products. 
  • To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to Ubisoft. 

 

Profile: 

  • Be fluent speakers in German [C1/C2] and have excellent writing skills
  •  Be fluent English for training and coordination purposes 
  • Feel passionate about the gaming industry and be an active gamer 
  • Show strong logical thinking, good communication and team player 
  • Have consumer oriented mind-set and willingness to provide the best service 
  • Have technical knowledge or experience in technical support 
  • Technical support experience is greatly appreciated 

 

Our offer:

  • Competitive salary with monthly performance bonus
  • Stable multinational company with long term local growth
  • Modern work environment at an attractive location with excellent public transport connections
  • Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions
  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • An international environment employing people from different nationalities and cultures

Apply now to join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your personal development. Above all, enjoy the experience of working with a highly prestigious brand!


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