Portuguese Payments Specialist - Lisbon

Requisition ID: 33582


Fraudsters have nothing on you? Always figured out every card trick? All jokes aside, if you have an investigative mindset, you are a star at identifying fraudulent activities, are sharp as a knife and have skillful conversational etiquette? Then you sound like you are the one we need! Majorel is looking for a fraud prevention agent, so do not hesitate and apply.



Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.


Our mission:

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.



Our client:

One of the top multinational technology companies that creates and develops electronics, computer software and online services. 





  • Be native or near-native speakers in Portuguese [C1/C2]
  • Excellent English skills [C1]
  • Excellent written and verbal communication skills
  • Proactively utilize strong problem-solving skills in order to deliver customer focused solutions
  • Ability for deep analysis on customer data
  • Ability to work quickly and efficiently under deadline pressure
  • Prove you can work and make decisions with minimal supervision
  • Very good accuracy and attention to detail - understand that it is the small details that can make the biggest difference
  • Interested in self and team KPIs – you focus on what can be done instead of what cannot be
  • As this job is direct relation to order volume, flexibility is required and will occasionally involve overtime work
  • Extraordinary teammate - you thrive in an environment where camaraderie matters



The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.


The Specialists needs to be able to work in an information sensitive and constantly changing environment. Excellent telephone manner, interpersonal and communication skills and very good accuracy and attention to detail would be key. MS Excel knowledge is an advantage. 



  • Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing.
  • Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
  • Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.


Our offer:

  • Competitive salary with monthly performance bonuses
  • Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions
  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Stable multinational company with long term local growth
  • Modern work environment at an attractive location with excellent public transport connections
  • An international environment employing people from different nationalities and cultures


Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

Job Segment: Bank, Banking, Fraud Prevention, Relationship Manager, CRM, Finance, Security, Customer Service, Technology