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Russian Ubisoft Customer Support (M/F) - Lisbon, Portugal

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Date: Nov 17, 2017

Location: Lisbon, 11, PT, 1100-009

Status: Open Position

Company: Customer Relationship Management 

Requisition ID: 13082

Do you know Tachanka? Is he a defender or a machine gun? And what about Nikolai Orelov? Is he an infiltrated spy? Is he working undercover for the Assassin’s order? Curious? Do you already know these answers?

Well if you want to learn more about gaming, on how to troubleshoot technical issues and if you are eager to work in a fantastic, exciting and challenging environment so we think you should join us at Arvato Bertelsmann!


Arvato Bertelsmann Lisbon?


Arvato is a wholly owned subsidiary of Bertelsmann SE & Co.KG. Due to our wide range of services, we work with very different customers in the telecommunications, IT / high-tech and retail sectors - from start-ups to companies with world-famous brands.


We value:


Committed, ambitious and solution-oriented people.

People who are able to maintain sustainable relationships with customers and colleagues.


So are you the one Arvato Bertelsmann recruitment team is currently looking for?  We are looking for Gaming Expert Advisors for Ubisoft (m/f) for our location in Lisbon, Portugal.


Our customer:


Ubisoft Entertainment S.A. is internationally active in the development, production and sale of digital entertainment products. The Group has more than 20 own studios worldwide. Assembled and distributed games include Assassin's Creed, Just Dance, Watch_Dogs, Tom Clancy's video game series, Rayman and Far Cry. Through subsidiaries and a worldwide sales network, the company has a global presence. The brothers Guillemot founded Ubisoft Entertainment in 1986.


Your challenge:


An exciting and challenging job in an innovative technical support environment. You are advising and guiding Ubisoft gamers competently and you must be solution-oriented with all theirs demands. After an intensive training, you will start handling customers’ requests via e-mail. Through your binding and friendly communication, you make a significant contribution to increasing customer satisfaction.


Your profile:


• You like to use your good technical knowledge every day.

• You can communicate at a native level in Russian (both spoken and written).

• You are fluent in English (C1)

• You are passionate for the gaming industry and you are an active player

• You have a strong service orientation and can quickly familiarize yourself with new topics and tools.

• You can explain the customer in a simple manner complicated topics.

• You enjoy communicating with customers.

• You are flexible and committed.


Our offer:


• Start an international career

• Attractive base salary, holiday and Christmas bonus, food allowance and bonus system

• Weekly working hours of 40 hours, Monday to Sunday 07:00 - 22:00

• Comprehensive service-specific training and ongoing coaching

• Excellent working atmosphere with highly motivated and helpful colleagues

• State-of-the-art work equipment, detail-oriented work

• Varied and interesting activities in the environment of the Bertelsmann Group 


About us:

We are an international outsourcing service provider. Every day, over 70,000 employees in more than 40 countries are at work helping our customers achieve success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

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