German Team Manager for Travel & Accommodation - Lisbon/PT

Requisition ID: 30343

 

Would you like to have an interesting and exciting job in a growing and innovative sector? Majorel is waiting for you!

 

For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male/ female).

The Team Manager is responsible for his Team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training regarding the development of the agents, ensuring optimal compliance with trade agreements and performing the necessary administrative and customer service tasks for a World leading IT manufacturer.

 

Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

 

Our mission:

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.

 

Your profile

  • Passion to service end-customers (B2C)
  • Excellent communication skills & high focus on customer satisfaction
  • Native language skills in German (verbal, reading, writing) + good in English (verbal, reading, writing)
  • Experience in call centre environment 

 

Your experience & skills

  • Work experience in team management, ability to motivate and coach team members
  • Knowledge and experience in service center for IT products / services/ gaming sector
  • Strong administration and organization skills
  • Very good analytical skills, productivity / service reports
  • Very good PC skills - proficiency in the use of Microsoft Office

 

Our offer

 

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Relocation package
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day

 

Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!


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