Junior Network Engineer

Company: Customer Relationship Management 

Requisition ID: 29131


Job Title:            Junior Network Engineer

Reporting to:      Director Infrastructure & UC

Location:            Dublin


Position Summary  


The Junior Network Engineer is responsible for the installation and support of datacenter and campus networks including both Wide Area Network (WAN) and Local Area Network (LAN) infrastructure. The Junior Network Engineer follows standard practices and procedures in analyzing situations involving readily identifiable problems. Additionally, this position provides technical support of desktop computers, applications, and related technology used at the assigned location. The position’s responsibilities require independent analyses, communication and problem solving, and some work is performed with little supervision and requires initiative and judgment.


Duties and Responsibilities


•    Performs tasks relating to network monitoring, operations, and maintenance.

•    Works with Help Desk and Operations staff as a level 2 and 3 resource for network and core infrastructure issues throughout Global BPS footprint.

•    Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established        standards and guidelines.

   Ensure desktop computers interconnect seamlessly with diverse systems deployed within the local and Global BPS IT environment.

•    Ensures that assets are responsibly maintained, inventoried and/or disposed of properly.

•    Prepare reports, business correspondence and procedures manuals

•    Performs other job-related duties as assigned or apparent


Job Requirements


•    Minimum of 2 years of experience operating Cisco NX-OS, IOS-XE, IOS, ASA platforms, and AnyConnect VPN Platforms

•    Minimum of 1 years of experience operating and/or supporting Palo Alto Firewalls

•    1 to 3 years supporting desktops and systems in an enterprise environment

•    Understanding of the following core network services and features: DHCP, DNS, SYSLOG, TACACS+, NTP, NetFlow, SNMP, STP, PVLAN, ether channel, vPC, IP SLA, NAT, VRF, Multiple Context ASA and SIP.

•    Knowledge and/or experience in deployment and support of the following dynamic routing protocols, including Spanning Tree Protocol (STP), Border Gateway Protocol (BGP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF), with and without route redistribution.




•    Familiarity with Cisco ISE.

•    Familiarity with Cisco Switches, Wireless and Security Appliances.

•    Familiarity with Software Defined Wide Area Networks (SD-WAN) and Software Defined Access (SD-Access)

•    Familiarity with the integration and support of RSA SecurID Dual Factor Authentication (or equivalent) with Cisco AnyConnect VPN Solution.

•    One or more professional certification(s) desired such as CISCO Certified Network Associate (CCNA), CompTIA A+ Certification, and/or Microsoft Certified Desktop Technician


Other Knowledge, Skills and Abilities


•    Bachelor’s degree in Information Technology or equivalent experience.

•    Experience with supporting projects, including business analysis, planning, status reporting, etc.

•    Understands the need for consistently practicing effective teamwork.

•    Excellent written and verbal communication skills.

•    Ability to maintain a detail-oriented approach while multitasking in a fast-paced environment, with relatively constant contact with staff and customers.

•    Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner.

•    Capable of prioritizing and managing assignments, tasks, and projects to completion with minimal supervision.


Physical Demands & Work Environment


•    This role generally operates in an office environment in which limited exposure to hazardous working conditions exists.

•    The employee must occasionally lift and/or move up to 50 pounds.

•    Limited travel is required (20% or less)


Standard General Security Roles and Responsibilities


•    Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role.

•    Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.

•    Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.

•    Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures.

•    Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

About Majorel


At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.


Our vision is to be our clients' trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.


Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or vicil partnership status.




The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duteis outsideof their normal responsibilities from time to time, as needed.


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