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Date: 30-Nov-2017

Location: Dublin, D, IE, 3

Status: Open Position

Company: Customer Relationship Management 

Requisition ID: 10996

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Job Title:                            Content Reviewer

Reporting to:                     Team Leader

Location:                            Dublin 

 

Overall Job Purpose

 

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Content Reviewer you will be responsible for the day to day management of potentially sensitive internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of our client’s social media and advertising products. Content Reviewers will be responsible for optimal quality and productivity levels.

 

Duties & Responsibilities

 

  • Responsible for evaluating online social media, web page content and advertising content in conjunction with client policy
  • Visually navigate and review images, videos, accounts and text-based content
  • Escalate violations of client policies using internal tools
  • Maintain a high level of quality in each case that you review
  • Achieve weekly productivity deliverables as part of daily workflow
  • Balance priorities of daily workflow tasks in line with client needs
  • Opportunity to participate in client meetings to discuss findings and make on-going recommendations
  • You may be required from time to time to support different workflows/products/markets

 

Required Qualifications & Experience

 

  • Fluency in written and spoken English and the required language for this role is essential
  • Experience navigating internet websites including social media, commercial websites etc.
  • Broad knowledge of current  national and international political, historical and social news
  • Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
  • Proven ability to deliver highest quality results while paying strict attention to detail
  • Ability to be flexible and adaptable to meet changing business needs
  • Ability to work in a fast paced environment with high volume and complex demands
  • Can remain positive during challenging assignments
  • Strong work ethic and ability to work with minimal supervision
  • Intermediate I.T skills with the ability to quickly learn new tools

 

Competencies

 

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organisational commitment 
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

 

What we offer

 

  • Vibrant, multi-cultural city centre environment
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Employee Assistance Program
  • Subsidised Health Insurance
  • Access to Discount Schemes
  • Career & Personal Development
  • E learning access
  • Paid Annual Leave
  • Paid Sick Leave after Probation

 

About Arvato

 

Great brands entrust their customer service to Arvato.  We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.

 

Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here:  www.arvato.com/en

 

Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

 

At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility

 

Disclaimer

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

 

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

www.arvato.ie


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