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Date: Mar 8, 2018

Location: Croydon/ South East London, BST, GB, BS, BA

Year: 2018

The Field Team are responsible for visiting both residential and commercial customers within a defined regional area for the purpose of debt resolution, collecting payments, securing payment arrangements, making contact visits and various other field based calls.


What you’ll do


  • Undertake an agreed amount of visits to customer’s properties on a daily/weekly basis to the guidelines agreed with clients
  • Ensure all visits are completed accurately and by the return date and debriefed at time of visit
  • Submit all customer payments into the office in accordance with Company Procedure
  • Return all warrant paperwork into office in accordance with Company procedure where appropriate
  • Attend area team meetings and training sessions as specified by the Company
  • Achieve targets set by Field Manager and comply with quality guidelines


What you’ll need


  • The ability to negotiate, handle objections and remain calm under pressure
  • Demonstrates effective planning, time management and organisational skills
  • Is able to manage own performance and support others
  • Consistently identifies the correct solution to problems quick and accurately


What we can offer you:


  • Competitive salary
  • Excellent on the job training and on-going core skills development.
  • Life assurance
  • Child care vouchers
  • Access to company pension scheme (After qualifying period)
  • Exclusive staff discounts and more.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.

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