Customer Service Advisor (Part Time) 1

Company: Arvato CRM Limited 

Requisition ID: 44945

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Customer Service Advisor

Hours (24)

Monday-Wednesday 8:30am-17:00pm

 

An exciting new role has become available based at our site in Chesterfield. The purpose of the role is to provide a high quality information and advice service to members of the public, dealing with and processing enquiries, service requests and complaints relating to all aspects of the Council’s services and according to the Council’s policies, aims and priorities.

Responsibilities

  • To provide advice and information on the full range of Council services, resulting in an effective first point of contact for service users.  The first point of contact may be via the call centre or in the face to face department.
  • To assess, resolve and process individual enquiries, notifications and complaints about Council services.
  • To take payments from customers and ensure that they are correctly processed, accounted for and banked in accordance with the Financial Regulations of the Council.
  • To act as an advocate for customers when dealing with other Service agencies and organisations, treating them with respect.
  • To follow up matters which cannot be dealt with immediately and to take responsibility for ensuring that issues concerning other Services, agencies and organisations are referred promptly to the appropriate contact.
  • To update and maintain the manual and computer-based information systems.
  • To ensure that all information relating to the users of the service is used within the terms of the Data Protection Act and that confidentiality is maintained and guidelines for the release of information are followed.
  • To keep up to date with the Council’s policies and activities and to be fully conversant with all the forms and leaflets available to the public and proactively participate in training opportunities.
  • To assist in the completion of application forms, enquiry forms, and direct debit mandates, standing order forms etc.
  • To make available: documents on deposit, publications and other literature and to provide assistance, as required.
  • To maintain purposeful and current information displays for the customers, making sure that reception areas are kept neat and tidy at all times.
  • To make outgoing calls as required including to facilitate Customer Satisfaction Surveys.
  • To contribute to the development of information in order to improve service delivery and efficiency, and the induction and training of new advisors.
  • To perform associated administrative duties - faxing, e-mails, copying, printing, filing, updating compute systems, etc.

To apply for this role we are looking for someone with the following skills and experience:

  • Telephone work
  • Customer Service
  • Working in a team environment
  • Prioritising activities and duties within a high volume workload.
  • Working in an environment that demands confidentiality and discretion

 

 

 

 

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


Job Segment: Information Systems, Supply, BPO, Part Time, Customer Service, Technology, Operations