Kundenbetreuer / Online Advertising Spezialist (m/w/d)

 

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

 

Duties and Responsibilities

 

  • Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell additional product features to existing B2B customers
  • Identify, qualify and overcome customer objections
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

 

Required Qualifications & Experience

 

  • Fluency in written and spoken English and German is essential for this role
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team
  • BA/BSc degree or equivalent is preferable but not essential

 

Competencies

 

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organizational commitment 
  • Customer Focus
  • Teamwork
  • Organization & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

 

What we offer

 

  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidized Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave

 

Responsible for data protection in your application is the die Arvato Direct Services Potsdam GmbH Betriebstätte II, Wohlrabedamm 32 in 13629 Berlin. Arvato Direct Services Potsdam GmbH processes your data in order to establish an employment relationship on the basis of Art. 6 sec. 1 (b) GDPR / § 26 (1) 1 BDSG. The storage duration for this process is 6 months long and starts with the completion of the application. You can contact the company privacy officer at the above postal address or via the following e-mail address datenschutz-crm@bertelsmann.de. Further information on data protection can be found at  https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=de_DE.
Please note that we offer you a safe way to submit your application documents via our portal. If you still want to send us your application via e-mail and want to be sure that your e-mail remains unread on its way to us, please encrypt your message. Free programs for encryption can be found, for example, at https://gnupg.org/index.de.html.

 

 

Unternehmen: Arvato Direct Services Potsdam GmbH 

Land: Deutschland

Region: Berlin

Stadt: Berlin

Postleitzahl: 13629

Job ID: 28400


Jobsegment: Advertising, Developer, Web Design, CRM, Marketing, Technology, Research, Creative