Senior Credit & Collections Process Consultant

Date: Sep 11, 2018

Location: Atlanta, GA, US, 33028

Year: 2018

Company: Arvato Digital Services LLC - Arvato FS USA 

Requisition ID: 23180

Reporting to the Director Analytics & Consulting Services and working closely with our Clients as well as our Business Development & Sales team, this role will act as our Subject Matter Expert for Credit & Collection Operations.


This role will identify challenges in the (Credit &) Collection operations of our clients, provide valuable business and data insights as well as develop and deliver powerful solutions. Key part of the role includes pre-sales support (consultative selling) and solution design in close collaboration with our business development and sales team.


The (Senior) (Credit &) Collection Process Consultant will be a key member of our mission-driven, growing business to revolutionize Finance through Business Intelligence and Advanced Analytics. Our Analytics & Consulting Services team contributes to this mission by providing Data Intelligence Services, Advanced Applications & Analytics services, Reporting Services, and Program Management Services along the Order-to-Cash process from onshore and offshore locations.


Job Duties:


  • Develop a solid understanding of our clients’ Collection operations to effectively and collaboratively manage complex analysis and research
  • Develop vision and roadmap on how to transform the client organization to a data-driven analytics organization
  • Support account manager and delivery team with powerful insights and impactful solutions
  • Contribute with valuable business insights on (Credit &)  Collections processes and analytics and execute the client’s strategy and vision
  • Author or develop processes and procedures for (Credit &)  Collections for industry comparison and reference purposes
  • Develop and maintain a governance model to ensure a strong analytics road map and obtain approval on the solution framework from the business users for execution
  • Support the client with deep expertise and a consultative approach
  • Assist in the further development and operationalization of the client vision
  • Identify use cases and analytical questions with respect to the operationalization within the BI & Analytics framework
  • Collaborating with internal stakeholders to unlock business value leveraging BI & Advanced Analytics algorithms and tools
  • Establish and maintain a healthy and strong working relationship with the client, stakeholders and partners
  • Compile meaningful presentations about data insights and related business impact 
  • Ensure knowledge transfer within the team and the relevant teams of Arvato Financial Solutions


Essential Qualifications, Training and Experience:

  • Bachelor’s degree in Business, Finance or related field plus 10 years’ experience or Master’s degree in Business, Finance or related field plus 6 years’ professional experience
  • Minimum of 5 years professional experience in Credit and Collection Operations
  • Experience with (Credit &) Collections activities within financial institutions or credit unions
  • General knowledge and awareness of generally accepted practices, Federal laws and regulations related to (Credit &) Collections activities
  • Record of accomplishment in providing thought leadership and executing on Collection operations/initiatives.
  • Ability to design and implement Collection Operations solutions
  • Strong multi-tasking skills related to competing projects and multiple clients
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to communicate across varying levels of executive management
  • Ability to present complex topics in an easy and understandable manner without losing the business impact
  • Track record in providing thought leadership and executing on best practices
  • Up to 80% travel expected

Desirable Qualifications, Training and Experience:

  • Significant experience in working with/at a Credit Union or small Bank
  • Strong footprint in understanding and building bridges between business processes, advanced analytics and data
  • Ability to conceptualize and develop advanced analytics solutions
  • Knowledge of operation excellence programs or similar quality frameworks

Personal Attributes required:

  • Highly customer focused with excellent analytical and problem-solving skills
  • Highly motivated self-starter who is innovative and quick to learn  
  • Requires strategic thought leadership (sight of big picture) along with tactical hard skills to navigate aggressive project



About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Credit, Consultant, Consulting, Telecom, Telecommunications, Finance, Technology, Contract