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Clark - Customer Service Representative (Social Media Account)

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Date: Dec 6, 2017

Location: Angeles City, PAM, PH, 2009

Status: Open Position

Company: Arvato Corp. 

Requisition ID: 13507

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Position Summary:

 

Content Reviewers are responsible for the day to day management of Internet content, ensuring a quality experience is provided to millions of internet users.  As a reviewer you will have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Content Reviewers are responsible for optimal quality and productivity levels through data analysis. Requires energetic professional with technical aptitude. Experience in social media and advertising and in dealing with online website navigation is required.

 

Overall Responsibilities:

  • Responsible for evaluating online social media and advertising content in conjunction with policy.
  • Visually navigate and review images and text-based content through internally developed applications.
  • Participate in meetings to discuss findings and ongoing recommendations.
  • Use internally developed applications to generate quality reports.
  • Maintain high quality deliverables in daily workflow.
  • Increase productivity levels through data analysis.
  • Examine ad units, visit web pages and record findings and opinions using web-based tools and workflow systems.
  • Responsible for working with engineering and linguistics to help improve the quality of next generation web services.
  • Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

 

Job Requirements

  • Graduate of any 4-year course (no work experience needed)
  • Or completed at least 2 years in college + 6 months of BPO/call center experience
  • Fluency in written and spoken English
  • Proven ability to deliver highest quality results while paying strict attention to detail.
  • Analytical, a quick learner, and have a penchant for providing a better experience for Internet users.
  • Ability to work in a fast paced environment with high volume and complex demands.
  • Personal experience using internet websites and internet social communication tools.
  • Strong knowledge of national and international political, historical and social news and figures in the media.
  • Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit material.
  • Advanced MS Excel and Word skills coupled with exceptional attention to detail and a proven ability to quickly learn new tools.

 

About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.


Job Segment: Customer Service Representative, Sales Rep, Social Media, Media, Customer Service, Sales, Marketing