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Arvato Clark | Trainer for a Social Media Account

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Date: Dec 8, 2017

Location: Angeles City, PAM, PH, 2009

Status: Open Position

Company: Arvato Corp. 

Requisition ID: 12921

Position Summary:

The Trainer develops (with support from T&Q Manager) program specific and related training curriculum and modules and delivers training appropriately to new hires or existing staff to address training needs identified.


Duties and Responsibilities

·         Deliver new hire training, official up-trainings and refreshers to all support staff

·         Responsible for the delivery of both soft skill and technical training

·         Provide weekly feedback on progress of new hire trainings to Quality & Training and Operations Manager

·         Contribute to the alignment with Team Managers and quality team to determine training needs. Every training is being surveyed. Survey results are the base for the before mentioned alignment

·         Develops and delivers program specific and related training curriculum and modules to address training needs identified

·         With the assistance of the Training & Quality Manager, creates tests and procedures to measure success of conducted training

·         Understand operational [Ops & Quality] KPIs

·         Ability to take calls


Preferred Skills

·         4-year degree or the equivalent combination of education and work experience preferred

·         1-2 years related experience preferred

·         Bilingual with strong English Communication skills

·         Strong customer service orientation

·         Desire to coach and develop staff

·         Excellent verbal and written communications skills

·         Ability to work as an active participant in a team environment as well as independently

·         Organizational skills to accomplish a variety of concurrent tasks on a day-to-day basis

·         Skilled in solving conflicts in a cordial manner

·         Ability to handle an often unpredictable and fast paced environment

·         Ability to maintain confidentiality

·         Strong work ethic, energy, and drive

·         Drive to motivate and reward employees

·         Working knowledge of Call Center specific technologies

·         Demonstrated familiarity with Windows, Internet Explorer as well as various Internet terminology

·         Must be proficient in Microsoft Office software

.         Content development experience a plus


Job Requirements:

Basic Qualifications including Education Level:

·         Two years of tertiary education

·         One (1) year of experience in customer service related position

.         Experience with CRM (Customer Relationship Management) systems preferable



About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Job Segment: Social Media, Curriculum, BPO, Supply, Marketing, Education, Bilingual, Operations