Team Lead - Debt Collection

We are looking for a

Team Lead – Debt Collection

(unlimited, full-time) Join our team at our location in Varberg!

Riverty is at the forefront of fintech innovation, revolutionizing the debt collection industry. Our cutting-edge financial solutions and human-centric approach set us apart in the market. As we continue to grow, we are seeking a dynamic and dedicated Debt Collection Team Lead to join our forward-thinking team and drive operational excellence.

Key Responsibilities:

• Strategic Goal Setting: Translate Riverty’s business strategy into specific, understandable, and achievable goals for the debt collection team.
• Operational Leadership: Lead and allocate operational tasks within the team.
• Inspiration and Motivation: Inspire the team and employees by fostering a culture of continuous development, goal orientation, and employee satisfaction.
• Recruitment: Recruit new employees when needed.
• Communication and Collaboration: Serve as a crucial link between team members and other management functions, ensuring effective communication and collaboration.
• Quality Assurance: Ensure operational tasks adhere to high quality standards, implementing and monitoring quality control procedures as needed.
• Best Practices Implementation: Identify and implement best practices that enhance customer satisfaction and operational efficiency, and promote the digitalization of human-to-human touchpoints.
• Performance Management: Proactively manage team and individual performance, setting clear performance objectives, and providing constructive feedback to ensure continuous improvement.
• Problem Solving: Effectively address challenges and resolve issues arising in daily operations.
• Team Engagement: Proactively engage and retain team members, identifying training needs and facilitating professional development supported by HR.

Who are you?

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to quality.
• Proficiency in using digital tools and promoting digitalization.
• Strong problem-solving skills and ability to handle operational challenges effectively.
• Experience in performance management and employee development.
• Fluency in Swedish and English

Interested?

Submit your application right away! But please note that due to vacation periods, the recruitment process might take a bit longer than usual. Join Riverty and contribute to our vision of being the most human-centric FinTech. We look forward to welcoming a new leader to our team!