Process Manager

Join Our Team as a Process Manager (unlimited, full-time) at Riverty!

Are you ready to take on a pivotal role in enhancing customer experiences and optimizing business processes? We are excited to announce an opening for a Process Manager in our Turku office. This is your chance to make a significant impact in a forward-thinking organization that values teamwork and collaboration!

Role Overview:

As the Process Manager, you will play a crucial role in ensuring the efficient, profitable, and competitive operation of our Debt Collection Processes. Your success will drive our company's revenue and profitability. You will collaborate closely with your local colleagues in Turku, as well as with international cross-functional teams, to tackle complex challenges and drive impactful change in a dynamic environment. Together, we will enhance our operative processes and elevate the customer experience.

What You Will Do:

• Ensure seamless integration of all processes, aligning with industry best practices.
• Analyze and measure the effectiveness of our current product and customer operations processes.
• Drive continuous improvement initiatives to develop sustainable solutions that boost productivity and effectiveness.
• Partner with cross-functional product teams to enhance the customer experience, leveraging the collective expertise of your coworkers.
• Evaluate overall performance through operational KPIs and implement action plans based on your findings.
• Provide analytical support across various process strategies, fostering a culture of collaboration and shared success.

Who You Are:

We are looking for an experienced and goal-oriented individual with a passion for improving ways of working. You should be capable of working independently while also thriving in a collaborative environment. If you have a strong ambition to make a difference and the following competencies, we want to hear from you!

Required Competencies:

• In-depth knowledge and 5+ years of experience within the Debt Collection process in Finland.
• Ability to understand the bigger picture while maintaining attention to detail.
• Strong interpersonal and teamwork skills with a proactive “let’s do this” attitude.
• Excellent prioritization skills, taking ownership and initiative.
• Problem-solving capabilities, able to view challenges from new perspectives.
• Project management experience preferably in an international environment.
• Academic background in a relevant area or equivalent work experience is required.
• Fluency in Finnish and English is essential.

Why choose us?

At Riverty, teamwork and collaboration are at the heart of everything we do. You’ll join a supportive local leadership team that values your expertise and fosters open dialogue. With diverse projects and strong peer support, you'll play a key role in driving our success.

We also offer broad opportunities for career growth - when we grow, you grow.

Additional Information:

For additional information about the position, please feel free to contact hiring manager Marika Laakso April 22, 23, 24, 28, and 29 at 11:00 am – 11:30 am, tel. 050 438 5027. We are looking forward to hearing from you soon!