Company Description

Everyone’s story matters. Come shape your story with us at Riverty.
But where does that take you?
 
To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don’t have to worry about it.
 
And there’s more. We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

Job Description

We are looking for an
IT Support Specialist (m/f/d)
(unlimited, full-time) Join our team at our location in Tallinn – flexible working conditions available

You will join the IT Support team, where your daily responsibilities will include:

• Supporting 24/7 IT operations by handling incidents, service requests, and monitoring alerts across multiple business-critical systems, including logging and responding to customer contacts via email and phone.
• Categorizing and prioritizing incidents and service requests to ensure effective, timely, and efficient resolution.
• Performing initial analysis and troubleshooting and providing first-line support to resolve incidents and service requests promptly.
• Escalating cases to the appropriate next level of support when necessary.
• Following up on incidents and service requests and ensuring documentation is accurate and complete.
• Coordinating with the next level of support to facilitate timely resolution.
• Communicating with customers to keep them informed about progress, planned changes, and scheduled outages.
• Handling user access management requests.

Qualifications

• Background in IT and at least one year of experience in an IT support role.
• Strong interpersonal skills, including clear and effective communication, active listening, and a customer service-focused approach.
• Ability and willingness to learn multiple applications, support processes, monitoring tools, and operational procedures during the onboarding period.
• Ability to follow detailed operational procedures while exercising sound judgment.
• Analytical skills for reviewing and analyzing logs, complemented by keen attention to detail.
• Willingness to work a rotating shift schedule, including nights, weekends, and public holidays.
• Proactive mindset, resilience, and adaptability in a dynamic operational environment.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.
 

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