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Merchant Support Specialist (German)



Everything we do, starts with you. 

Together with you, we build the most human-centric fintech. We have the ambition to create the next. And - with Bertelsmann - a strong foundation to start from. Let’s make it new – for society and for yourself. 


Are you customer-oriented, a strong communicator and an enthusiastic problem solver? Are you interested in e-commerce and e-payments, maybe you already work in the industry and want to take the next step?


We are looking for a
Merchant Support Specialist (German market) (m/f/d)
At our location in Amsterdam or Heerenveen / partly from home


Your main challenges

  • You are the first point of contact for our German merchants, i.e. the webshops that offer or want to offer BNPL; you are also an important point of contact for all our (International) colleagues
  • You answer all operational, commercial, technical and financial questions from our merchants or refer them to the appropriate internal team
  • You assist with the onboarding of new webshops, including answering questions from internal and external contacts
  • You identify and implement process improvements so that the service to our merchants is continuously improved. 


 What do you need to be successful in this role?

  • Excellent communication skills
  • Fluent in German and English, Dutch is a plus but not required
  • Proactive and positive attitude; you take pride in and ownership of your work
  • Able to work in a team or on your own initiative, able to motivate yourself while working from home
  • Strong analytical skills and understanding of processes
  • Accustomed to working in a customer-focused organisation and solution-oriented
  • Good understanding of e-commerce/payments and experience in the industry is a plus 
  • Quick thinker and the ability to work across all areas of our business


  Here are the reasons why you would want to work with us

  • At Riverty, we offer you the opportunity to work hybrid: for greater flexibility and freedom
  • At Riverty, we are as diverse as society itself. We have great people working with us from more than 25 different countries around the world - working together to create the most people-centric fintech. With us, you can be who you are.
  • A pleasant, inspiring working atmosphere in a fast-growing organisation
  • Networking and team events to continue fostering our team spirit
  • Take time for yourself and your health: fresh fruit every day and free access to Webinars, health checks and 1-on-1 consultations and mindfulness exercises with a psychologist
  • We want to grow together. With training from the Riverty Academy and individual training opportunities, we support your development
  • We offer you an excellent salary with a non-contributory pension as well as a home working allowance




About Riverty: Who we are

A world where business meets the needs of humanity. Where financial technology makes a difference. Where everyone is in control of their own financial story. At Riverty, we’re building it, together. A team of more than 5,000 experts in 13 countries, we’re finding smarter, simpler, seamlessly connected ways to manage money. From flexible payments to smarter accounting and debt collection, our holistic solutions empower everyone to live their best financial lives. It’s time to enter a new era of economic freedom.


We keep what we promise:

More information on Are you already convinced? Then we look forward to receiving your online application – with just a few clicks.
We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.


Bedrijf: Riverty Services Netherlands B.V.

Land: Nederland

Provincie: Noord-Holland

Plaats: Amsterdam 

Postcode: 1097 JB

Job ID: 256982

Datum:  1-mrt-2023

Amsterdam, NH, NL, 1097 JB

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