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Director, Customer and Partner Marketing

 

Are you looking for a high energy, strategic, and fast-paced position as a Director, Customer and Partner Marketing?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

 

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

 

WHAT CAN RELIAS OFFER YOU?

  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech

The Relias B2B Growth Marketing team is looking for a high energy, passionate leader to serve as the Director, Customer & Partner Marketing. This marketing leader is a critical link between Marketing, Sales, Partners and Client Success to build awareness and drive pipeline creation. In this role, you will be responsible for driving marketing strategy and implementing programs to deepen customer relationships, drive adoption, and grow pipeline and revenue. Specifically, you will own the development of marketing strategies and go-to-market campaigns to support our sales objectives via client and partner relationships. You will facilitate end-to-end customer and partner marketing initiatives at strategic and tactical levels that span account-based marketing (ABM), customer content & communications, and events.  You will also help establish our marketing tracking and reporting processes by collaborating with leadership and cross-functional stakeholders across the business. This role requires change and impact.

 

WHAT YOU’LL BE DOING:

  • Partnering closely with our Sales team, customer success, alliances team, and across marketing to develop a strategy and programs that guide our customers to value.
  • Executing programs that aim to drive upsell and cross-sell to the business, in collaboration with marketing, partner and sales teams.
  • Developing customer marketing strategy and plans, executing regional customer programs including customer events, expansion, nurture, and advocacy.
  • Working and aligning business priorities, targets, and short/long-term marketing plans with Sales leadership, Account Executives and business stakeholders.
  • Leading marketing teams to share best practices, create leverage, and provide a consolidated view on business strategy and results. 
  • Driving innovative, creative concepts from strategy through to execution while navigating ambiguity to solve complex issues and implement concrete recommendations.
  • Executing campaigns across the field, with partners and existing accounts.
  • Working closely with Demand Generation teams to compliment and/or contribute to existing and new outbound efforts and reframe for client and partner audiences. 
  • Developing effective working relationships across the company, including other marketing teams, sales, product management, alliances, customer success, legal, and others. 
  • Building a measurement framework and process to track and report marketing program effectiveness and impact.
  • Managing, mentoring, and empowering a high performing team of marketers.

 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE: 

  • Excellent communication skills
  • Demonstrated leadership skills
  • Ability to effectively process and respond to feedback
  • Ability to collaborate across teams
  • Ability to meet deadlines with minimal supervision
  • Enthusiasm for creating a customer marketing center
  • Marketing experience that includes people management, client marketing, events, ABM, and enablement with a history of managing highly engaged, successful teams.
  • Must be a team player and coach with demonstrated experience leading high impact teams and willingness to take initiative across the business and jump in personally as needed.
  • Experience in building out marketing plans for both a channel partner model as well as a platform ecosystem. 
  • Experience of designing and managing teams across a blend of events (virtual and in person, national, regional, first-party and 3rd party conferences), coordinated with Marketing and partner programs
  • Exceptional customer-facing skills and experience. A passion for customers, their business success, and creating raving fans.
  • Excellent communication skills at all levels of an organization and across all functions. 
  • Ability to think strategically and execute with attention to detail.


IT WOULD BE NICE IF YOU HAVE:

  • Demonstrated ability to lead and manage projects
  • SaaS client communication and/or customer service experience 
  • Previous Salesforce or Gainsight experience 
  • Strong working knowledge of Salesforce and Relias platforms/verticals

Relias is an Equal Opportunity Employer and a Drug-Free workplace

 

Covid-19 Considerations:

Relias new hires are required to submit proof of completing a COVID-19 vaccine series (1st & 2nd dose of Moderna or Pfizer; or single dose of Johnson & Johnson as well as a booster shot, if time applicable) during their onboarding process. For new hires that are going to be required to be onsite ongoing (i.e., essential staff), we will allow application for approval of medical and/or religious exemption.

 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 228746

Date:  Aug 3, 2022
Location: 

Morrisville, NC, US, 27560


Nearest Major Market: Raleigh

Job Segment: Marketing Manager, Event Marketing, Compliance, Manager, Marketing, Legal, Management

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